TEAM MANAGER – ISTANBUL

About The Job

We are looking for a Team Manager for our store in Istanbul. As Team Manager you will be responsible for leading and managing a team within a store, ensuring the highest level of client experience and product expertise. You will focus on team recruitment, development and training; and driving business for the team to achieve the sales targets, retain clients and develop new ones.

Job responsibilities

Team Management and Development

• Recruit, lead, motivate and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
• Identify training needs and ensure all team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members’ growth and success.
• Embody the LVMH culture, be an ambassador of the LVMH values, by being the key driver of culture within the team and ensuring alignments with this culture of team members.

Product Management and Sales

• Maintain a comprehensive knowledge of the stores’ product offerings, including features, benefits, and trends.
• Oversee the teams’ dedicated product assortment, ensuring optimal inventory levels and product presentation.
• Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
• Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.

Client Experience and Satisfaction

• Ensure that the highest level of desire is created, by making clients dream through the selling ceremony.
• Monitor clients feedback and implement necessary improvements to enhance client’s satisfaction within the team’s area of responsibility.
• Give meaning to the measurement of client experience and lay the foundations for a client centric culture.
• Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs.
• Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager.
• Coach the teams to support the client experience initiatives with the Department Manager.

Operational Excellence

• Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows.
• Maintain a well-organize, clean, and visually appealing team environment to attract and retain clients.
• Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team’s area of responsibility.

Profile

Hard Skills

• Client Relationship Development
• People Development
• Collaboration
• Sales Management
• Team Management
• Foreign language

Soft Skills

• Caring Leadership
• Client Driven
• Impact driven
• Growth Mindset
• Agility

Required Experience

• 5+ years of working experience in retail sector, with a demonstrative track record in sales, leadership, and management skills.
• Strong knowledge and genuine appreciation of luxury products and Client.
• Proficient in Turkish and English, any other language is a plus
• Digital proficiency.

Additional information

Louis Vuitton respects and promotes equal opportunities. We celebrate and embrace the uniqueness of each individual and are committed to creating an inclusive work environment.

Reference LVM27418

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