Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- Provide task direction and guidance to other staff members on the team
- Serve as the point of contact for first-level escalations to the team for technical and support issues
- Collaborate with network teams to optimize network configuration, network management, and network monitoring
- Lead the team in completing incident closure and outage recovery within established SLAs
- Design and implement advanced monitoring, alerting, and observability solutions using monitoring tools, automation, and robotic processes.
- Oversee real-time incident detection, escalation, and resolution processes.
- Perform root cause analysis and implement effective solutions to prevent recurrence.
- Develop and implement operational playbooks to address critical incidents.
- Direct and mentor the team to deliver peak operational performance.
- Collaborate with relevant teams to align operations with business goals.
- Provide operational reports and insights including SLA compliance, resolution times, partners, and team performance metrics.
- Carriying out the necessary RPA and script works to automate of daily operational tasks
Who you are
- Degree qualified in Engineering discipline preferably Telecommunication, Electronics or Computer Science
- Minimum 7 years experience in Telecommunication sector
- Hands-on experience in Network Operations
- Hands-on experience of Router/Switch management
- Good understanding of Network & Connectivity services and products
- Good understanding of Network protocols & Technologies (Sd-wan, TCP/IP, BGP, Lan-Wan, etc)
- Good understanding of IP network technologies
- Certification in CCNA
- Fluent in English
- Excellent problem solving skills
- Team leading with strong interpersonal communication capabilities
- Customer support operations management skills
- Partner & Eco-System management skills
- Planning and organization management skills
- Advance troubleshooting skills
- Analytical thinking
- Energetic, Motivated and Enthusiastic towards learning
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What’s in it for you
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
Data Privacy
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Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
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