Cluster CS&Q and CCC Director

Cluster CS&Q and CCC Director – 008TNI

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Find Your Meaningful Purpose with a Career at Schneider Electric

#LifeIsOn #SEGreatPeople

You will be..

• Interact regularly with customers to better understand the expectations
• Represent the voice of customer and drive customer centric mindset within the cluster
• Influence the decision process of the entity to prioritize the customer requests
• Drive quality strategy of the entity in accordance with the Global Quality Strategy
• Drive the relevant quality programs to ensure continuous improvement in the process and services of the cluster & Manage the QMS of the entity
• Implement SE Quality policy, define CSQ roles, targets and objectives at the cluster
• Consolidate Non-Quality Cost and drive improvement actions
• Understands Digital strategy of the company, its value proposition for Customers and is able to benchmark to strengths and weaknesses of key competitors
• Successfully executes complex plans utilizing change management methodology
• Defines the structure, support and direction for change and anticipates the impact of change and acts accordingly
• Develops and executes strategies that will accurately measure customer service, accurately reflect customer perceptions of service and improve customer relations
• Explores new systems and methodologies which will automate or simplify the inventory control process, drive down lead time,minimize paperwork and improve information flowExplores new technologies and develops new systems that will provide the best possible communication resources to internal and external customers
• Determines current and future customer needs and expectations,in addition to requirements.
• Promotes operational excellence. Advocates for customer centric performance
• Demonstrates advanced decision making skills under adverse conditions
• Provides consultation to local Offer safety committees concerning active and potential Offer Safety Alert cases & to prevent customer dissatisfaction from defective products or services.
• Implement company policy, define roles, targets and objectives
• Drive business/digital transformation in CCC
• Create an effective and efficient organization
• Develop revenue generation activities at cluster level & Contribute to knowledge development planning
• Evaluate and plan the resource needs based on service level agreements
• Responsible for budget reporting

Qualifications

.You will be perfect fit if you have..

• University degree on Engineering or equivalent
• Preferable 10 years relevant experience in quality management
• Strong background in customer strategy and process improvement
• Strong business acumen and ability to develop an analytical understanding
• Fluency in English
• Strong Management skills,
• Ability to influence others

Great People Make Schneider Electric A Great Company

You will be reaching…

• Sustainable career journey at world’s most sustainable company in the world,
• Agiler working environment and hybrid working opportunity,
• Continuous and intensive learning opportunities,
• Have a chance to enrich your career in diverse projects,
• You will join 130,000 colleagues around the world in contributing to our commitment to redifine energy management, keep data secure and address the energy dilemma for more sustainable planet.

About Us

Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider, we call this Life Is On.

We believe access to energy and digital is a basic human right. Our generation is facing a tectonic shift in energy transition and industrial revolution catalyzed by accelerated digitization in a more electric world. Electricity is the most efficient and best vector for decarbonization; combined with circular economy approach, we will achieve climate-positive impact as part of the United Nations Sustainable Development Goals.

We are the most local of global companies; our unmatched proximity to you, enables us to better understand, anticipate and adapt with agility to support your business continuity with high ethical standards in everything we do.

In Schneider Electric, we empower everyone to make the most of our energy and resources, ensuring Life is On everywhere, for everyone, at every moment. Along the way, we create and provide equal opportunities for everyone, everywhere. We continuously create an inclusive environment and welcome people from all walks of life.

Primary Location

: TR-Marmara Region-İstanbul Kozyatağı HQ Office

Schedule

: Full-time

Unposting Date

: Ongoing

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