Salesforce Implementation Support

Company Description

The UK is facing a housing crisis, and not everyone has the means to enjoy the security and stability of owning their own home. Our aim at Legal & General Affordable Homes is to transform the affordable housing sector. With a fast-growing pipeline of over 80,000 homes, we’re committed to investing in housing for all ages, social groups and tenures. We’re collaborating with developers, housing associations and public sector bodies across the country to drive investment into the UK’s affordable housing and social housing sector. Focusing primarily on the affordable rent, shared ownership and rent-to-buy markets, we’re striving to be the UK’s leading private affordable housing provider, known for excellent service and quality homes. We want to have a positive economic and social impact on the regions and communities in which we work.

Legal & General Affordable Homes is a subsidiary of Legal & General Capital, which focuses on growth opportunities and scale ups, and invests its long-term capital in sectors in need of investment and innovation.

Job Description

Legal & General Affordable Homes are currently looking for a Salesforce Implementation Support to join us on a 12 month fixed-term contract!

You’ll play a crucial role in providing implementation and post-implementation support for change initiatives that are delivered throughout the internal business and with external partners.

Predominantly focused on supporting change and implementation activities linked to the implementation of Brolly (Salesforce CRM) throughout our partner network, you will be responsible for coordinating and delivering change and implementation support activity related to the end-to-end adoption of Brolly internally and externally (with Housing Management Partners and external software providers) to deliver the required customer and business outcomes.

What you’ll be doing

• Pro-actively engaging and building/maintaining excellent relationships with third party suppliers to ensure adoption and implementation of Brolly and identify digital solutions to improve business practices and drive operational efficiencies.
• Collaborating with business Subject Matter Experts on improving system functionality and developing enhancements capable of delivering an efficient system solution
• Assessing, prioritising and routing incoming Brolly support requests. Diagnosing root causes and formulating a resolution plan, resolving questions or issues directly through delivery of user enablement and guidance, or directing support requests to the relevant team to be resolved (i.e. where a technical change is required)
• Collaborating with internal teams to ensure timely resolution of open cases and demonstrating strong and effective stakeholder management throughout
• Supporting the delivery of defined learning requirements for end-to-end Brolly adoption for the different stakeholder groups and supporting in the creation, maintenance and delivery of enablement content to ensure adoption
• Ensuring effective implementation of change initiatives across the business and external partners. Using project and change management tools and methodologies to deliver successful change initiatives and demonstrate value realisation. 
• Maintaining an understanding of Brolly functionality, cross team dependencies, its products, and upcoming changes

Qualifications

What we’re looking for

• Experience working with technology platforms (Salesforce specifically), ideally within a business change context
• Experience using, designing and implementing Salesforce CRM
• Exceptional relationship building and management skills
• Experience in understanding, interpreting, and scrutinising detailed information and translating it into actionable business requirements
• Experience in delivering change and improvement activities involving multiple stakeholders
• Knowledge and experience of working with Change Management / Project Management techniques to help reach desired organisational outcomes
• Experience of working in the affordable housing/housing management sector, with specific insight into customer experience and supply chain relationships would be highly desirable but not essential

Additional Information

When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including 25 days holiday (excluding bank holidays), a generous pension scheme and life assurance. You’ll receive a car allowance of 10% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan. And then there are the many discounts we offer that you can take advantage of – both for our own products and at a range of high street stores and online offerings.

Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. 

We’re one of the world’s largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. 

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. 

We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. 

If you’re open to find out more, we’d love to hear from you.

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