Customer Care Delivery Specialist with Turkish

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with Purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Turkish and English, your responsibilities will include:

• Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime, and many others,
• Explaining how to use the online HR systems,
• Investigating more complex cases.

Requirements:

• Excellent English: C1 minimum,
• Excellent Turkish: C1 minimum,
• Adaptability and attention to details,
• Excellent written and verbal communication skills,
• Self-motivation and willingness to learn,
• Experience in Customer Service is a plus, but not required. We will teach you all you need to know.

We Offer:

• Private medical care, life insurance,
• Benefit platform (MultiSport card, tickets, vouchers, and many more),
• Permanent contract and comprehensive rewards package,
• Career Growth Opportunities,
• Work-Life Balance.

Additionally, you can expect:

• Extensive ongoing training program,
• Work in an international team,
• Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,
• Opportunities to engage in many events, activities and charity initiatives,
• Modern office with chillout zone in a convenient location in Kraków.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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