Customer Master Data Analyst with Turkish

Company Description

Bosch Service Solutions is a leading service provider of enterprise and IT solutions. It designs and provides best-in-class services, including software-based solutions, consulting and management, AI, automation and customer experience. We’re on a mission to exceed customer expectations and continually elevate industry standards. Our colleagues contribute to this mission through their commitment, in an environment where diversity is valued and where everyone can bring their own contribution.

Our promise to our colleagues is rock-solid: we grow together, we enjoy our work, and inspire each other. Join us and see the difference.

Work #LikeABosch

Job Description

Main atributions and responsibilities:

• Maintenaning consistent and accurate Customer Master Data in SAP and /or Central Master Data system ( e.g Athena), based on the requests received from internal partners (Sales, Finance Departments, Logistics, Production Plants, Process owners, E-Commerce etc.) according to specific rules;
• Analyzing master data and identifying trends and patterns that can be used to improve business processes and decision-making;
• Performing various activities related to customer master data management, including but not limited to, creating/changing requests, activating/deactivating accounts, channel conflict resolution and other Customer Master Data related processes;
• Data cleaning up within multiple ERPs (ex. Duplicates, registered Name, Address, VAT etc.);
• Liaison for data between different processes – credit, pricing, CRM team, ERP team, eComm, Marketing, etc;
• Acting as 1st level consultant for problems and questions related to Customer Mater Data, raised by internal partners;
• Maintaining high data quality standards by following to the rules and regulations documented in the procedures;
• Offering support in updating the procedures for the team;
• Assisting the implementation of new systems and add-ons that support and establish efficiency improvements in the processes /systems to provide value to business requirements; 
• Performing basic statistical and relational analysis of large data sets to identify and correct inconsistencies & anomalies;
• Collaborating with Business Analysts on reporting topics;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Executing customer master data maintenance as per the defined governance rules, standard operating procedures (SOPs; DTPs), naming convention and other enterprise data standards;
• Supporting and providing feedback to customer master data governance regarding the definition / documentation of data maintenance related processes (rules, standard operating procedures (SOPs; DTPs), naming convention and other enterprise master data standards);
• Identifiing areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies;
• In collaboration with customer master data process matter experts and customer master data specialists, reviews and implements data strategy, policies, controls, and programs to ensure the enterprise data is accurate, complete, secure, and reliable.
• Providing assistance in resolving data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies collaborating with Customer Master Data Process Matter Experts and Customer Master Data Specialists;
• Making recommendations and help to define strategy on Customer Master Data management operational process improvements and standardization to gain greater effectiveness;
• Being responsible for the timeliness, completeness and accuracy of Customer Master Data management deliverables;
• Ensuring compliance with Detective Controls, Mcos controls, Central directives and audit guidelines; 
• Runing business specifics reports ( UC4, Duplicates, Quality checks, Trading Partner reports, RB91 customers changed by RB90, Mitigating);
• Escalating as per escalation matrix;
• Working with supervisor to set priorities and be able to actively assist in all problem resolution matters;
• Responsible for reading, understanding, and applying the procedure from the area of responsibility and also interdepartmental procedure subscribed in SOCOS;
• Any other tasks related to area of responsibility requested by direct superior.

Qualifications

Studies:

• University Diploma;
• High school Diploma.

Knowledge and Skills:

• Language: English; 
• Experience and or studies in business management, economics, finance, accounting,
• controlling, purchasing, buyers, logistics, order management, IT, business analytics;
• Experience in the use of technologies in the context of master data management;
• Experienced knowledge in MS Office (Excel, PPT);
• Experienced in SAP;
• Excellent analytical skills;
• Excellent initiative, communication, teamwork, leadership;
• Problem-solving skills, strong work ethic, growth mindset and drive for results;
• Attention to detail and accuracy as well as strong organizational skills;
• Ability to assess and measure impact and prioritize tasks accordingly;
• Ability to contribute to a culture of excellence, integrity, and accountability;
• High level of customer and service orientation.

Additional Information

Financial benefits:

• Flexible benefits system – In addition to your salary, we provide 2700 RON/year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets – A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 28 Ron;
• The 13th salary – Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
• Celebrate together – We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus: We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses – A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON/year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses – We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
• Relocation package – If you’re being recruited from more than 50 km away, we provide a standard relocation package of 500 Euro (conditions apply). This is a one-time fee, paid together with your first salary.
• Life events celebration – Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
• Unforeseen situations – In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);
• Discounts to our partners – We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.

Work-Life Balance:

• Smart Work – Our working contracts are standardized to include the home office. Occasionally, you might be asked to come to the office (trainings, workshops, team events). Talk to your leader for more information.
• Flex-time possibility – We care about your schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss this with your leader.
• Growing number of vacation days – Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 25 days.
• Internal communities – You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community, and many others;
• Work from abroad: Do you want to work a few days from abroad? Our Smart Work concept allows you to work from outside Romania for up to 30 days per year. Conditions apply. Please contact HR for support.

Health and sport:

• Medical subscription – We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company—extended package of medical tests, free or reduced ultrasounds, and consultations.
• Sports benefits – Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card discount for Smartfit Studio; See also: flexible benefits;
• Psychological counseling -Through the medical subscription, you can benefit from several free psychological counseling sessions at Clinicile Oana Nicolau and at a discounted price afterward.

Development:

• Bookster- the road to self-improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office (and your home).
• Training and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills training delivered by our internal training team and through other methods.
• Professional Development – Great opportunities to develop yourself within the company. Choose between different career paths: expert, project manager, or associates manager. Whether an upward or lateral move – we’ll be by your side.
• Team-buildings – We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments – You can work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset – More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences.

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