Payroll Operations Specialist

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers. 

Job Description

We’re recruiting for a Payroll Operations Specialist to join us. You will will process daily payroll reconciliations and exceptions – resolving where possible and escalating to payroll subject matter experts when needed, perform the operational payment processes

while supporting operational controls, ensuring agreed service levels are met, taking every opportunity to delight the customer and ensuring the right outcomes is achieved, aligning to CS quality standards, regulatory requirements and L&Gs polices.

What you’ll be doing:

Operational Delivery – Undertaking Payroll operations and all associated activities, acting

immediately on any outstanding information to ensure this is obtained from the relevant parties within agreed timescales and quality standards

Supporting cover of roles during absence, to ensure no impact to service or projects

Regulation – Ensuring all appropriate legislative, regulatory and internal process and procedure knowledge is developed and maintained within the team, identifying, reporting and resolving any breaches and ensuring that the correct checks are undertaken during our processes

Business knowledge – Using your in-depth knowledge of all retirement products and payment services, along with end to end processes, mentoring less experienced team members

Supporting in user testing and monitoring the implementation of changes involving Payroll systems or processes, to help safeguard the continuation of accurate and timely payments and reporting

Project Support – Providing knowledge and support for projects (system, process, regulatory)

Record keeping – accurately recording workflow on the appropriate system maintaining effectiveness and performing quality checking according to the prescribed QA framework for the role ensuring accurate management information

Identifying areas of improvement and working within our processes and

Agile framework to take action to continually enhance the customer journey

Consumer Duty- Ensuring that the principles of Conduct Risk are embedded into your day-to-day operations to deliver good customer outcomes at all times. Ensuring that all business processes are designed and performed in a way that delivers good customer outcomes 

Qualifications

Who we’re looking for:

• Basics of processing payroll and reconciliations 
• Strong Payroll processes & software 
• Awareness of Payroll regulatory/risk 
• Experience in a similar environment working on pension payrolls (10,000+
• volume) and reconciliations of payrolls on a B2c and B2b basis
• Analysis and interpretation of financial and technical payroll data for reconciliation
• and query resolution
• Initiative – Trouble shooting and issue resolution
• Planning/Organisation of payroll duties
• Excel

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: 

• The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes 
• Generous pension contribution 
• Life assurance 
• Private medical insurance (permanent employees only) 
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday 
• Competitive family leave 
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice 
• There are the many discounts we offer – both for our own products and at a range of high street stores and online 
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we’d love to hear from you.

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