Sales Executive – Central Anatolia

What you’ll do

• Experience in the telecommunications sector or customer service is preferred.
• Ability to effectively manage complaints and crises on social media platforms such as Twitter, Facebook, Instagram, and LinkedIn.
• Familiarity with social media analytics tools 
• Customer-oriented with effective and professional written and verbal communication skills.
• Ability to understand and respond to difficult customer feedback with a solution-focused approach.
• Ability to take quick and accurate actions during crises.
• Capable of tracking, analyzing, and reporting complaints.
• Collaborative and able to work well in a team environment.
• Ability to coordinate with other departments to support resolution processes.
• Ability to adapt to a dynamic and fast-paced work environment.
• Keeping up with ever-changing social media trends and integrating them into strategies.
• Ability to maintain brand tone and image while responding to customer complaints, with a flair for creating engaging content.
• Capable of analyzing complaint volume and customer satisfaction KPIs and providing regular reports.
• Contributing to process improvements with a data-driven approach.

Who you are

• Minimum 2 years of experience in social media management and digital marketing.

• Strong communication, negotiation, and problem-solving skills.
• High analytical thinking ability and result-oriented working approach.
• Able to adapt to a high-paced working environment and flexible working hours.
• Proficient in using MS Office programs.

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid

Data Privacy

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Who We Are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. 

Together we can.

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