Service Advisor with Turkish

Service Advisor with Turkish

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

The Service Advisor (SADV) acts as a partner who remotely manages the delivery of contracted proactive and support related services. The SADV brokers the engagement and leads the account delivery team for that contract. They are responsible for developing and maintaining a strong trusted relationship with their assigned customer(s). Whenever required the Service Advisor is accountable for the engagement and alignment with deeply technical back-end resources. The Service Advisor is an interface for customers in planning service improvements. They are responsible for monitoring the actual service level compared to the Service Level Agreement (SLA) defined in the Statement of Work. In addition, the SADV monitors and manages the cost of delivery, the revenue growth through upselling opportunities, the profitability, and the contract retention.

How you will make your mark:

• Communicates with customer on an ongoing and regular basis on all aspects of service support
• Defines the Account Support Plan on the base of the SLA and Proactive tasks
• Coordinates the delivery team and resources
• Conducts Operational Reviews and is responsible for the implementation of planned activities
• Controls the actual service level vs. the SLA
• Supports the customer in problem/escalation management
• Accountable for monthly billing accuracy for the assigned HPE GreenLake deals
• Identify and issue upsell opportunities based on customer request for growth or hardware removal

About you:

• Bachelor / Master’s Degree or equivalent combination of education & experience
• At least three years of experience in the IT industry focused on advanced customer support and/or account management and/or implementation of business IT systems and/or designing, maintaining, and implementing services for key accounts.
• Project Management capabilities
• Fluent in written and verbal English and Turkish
• Industry sector knowledge (finance, manufacturing, etc.)
• Ability to build & manage strong customer relationship via a remote environment
• Ability to prepare clear, concise and persuasive communications for multiple audiences including demonstrating effective writing, presentation skills, listening actively
• Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
• Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
• Advanced knowledge of MS Office package
• Process Management software and tools
• Advanced MS SharePoint skills

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#bulgaria

#operations

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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