Office Manager

Who are we?

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About the role

The Office Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the offices they oversee. This includes providing comprehensive support to all stakeholders in operations and logistics, managing key responsibilities such as visa desk support and NetSuite Purchase Order (PO) management, and fostering strong relationships with vendors while acting as their primary point of contact when required.

This on-site role is essential in ensuring a well-functioning workplace and providing operational and administrative support for our global team.

Key Responsibilities

• Imple Supervise and manage the smooth functioning of daily office activities.
• Serve as the primary point of contact for office-related queries and concerns.
• Maintain a welcoming and professional work environment for all staff and visitors.
• Track and manage inventory levels for office supplies and equipment.
• Supporting Global Procurement, IT, Admin, Finance & Accounting teams in executing/facilitating their processes and 3rd party interactions as required on the ground in Turkiye.
• Implementing workplace security measures and ensuring compliance with related obligations in Turkiye.
• Providing planning and execution support for events/activities defined by global and local leadership.
• Coordinate maintenance and repair services for office equipment and facilities.
• Liaise with vendors and service providers to secure timely deliveries and negotiate contracts.
• Oversee cleaning services and maintain the overall tidiness of the office.
• Managing the local reception desk, supervising and monitoring the work of administrative staff.
• Ensuring that health and safety policies and workplace doctor requirements and records are up to date.

As an IS Coordinator, has the following responsibilities:

• Review and maintain respective office procedures (Standard Operations Procedures) in coordination with concerned stakeholders
• Assist with Information Security Training and Awareness (as needed)
• Assist Information Security Team during risk assessment(s)
• Actively participate during any security events, investigations or incidents
• Actively participate and coordinate information security audits
• Coordinate in internal and external ISMS audits
• Assist with the implementation of existing and new information security controls
• Regularly monitor activities within the respective area/department for violations of security policies/practices

As a Visa desk support, has the following responsibilities:

• Assist employees and their families with visa-related documentation and paperwork in coordination with Visa Desk team.
• Physically visit government offices and agencies in Türkiye to facilitate employees in completing their visa documentation (if needed).
• Collaborate with local solicitors and global HR teams to ensure compliance with immigration and labor regulations.

NetSuite Purchase Order (PO) Management:

• Manage Purchase Orders (POs) for the Global Workplace team using NetSuite.
• Enter and track POs in the system to support workplace operations.
• Collaborate with the finance and workplace teams to ensure smooth workflows.
• No prior experience with NetSuite is required; training will be provided.

Minimum Qualifications

• Bachelor degree
• Good interpersonal and time management skills
• Strong organizational and multitasking skills.
• Proven experience in office management, administrative support, or a similar role.
• Familiarity with visa-related processes or willingness to learn.
• Proficiency in using office software (e.g. MS Office, Outlook).
• Willingness to learn NetSuite for PO management (training provided).
• Ability to work independently, manage deadlines, and proactively solve problems.
• Full Professional Proficiency in English

Preferred Qualifications

• Exhibit Respect and Trust: Respect others by recognizing and sincerely acknowledging their humanity, worth and significance. Build and maintain trust by acting with honesty and integrity.
• Master the Craft: Develops expertise in domain knowledge and technical foundations continuously and ever increasingly. Become an expert at developing and executing what is expected in one’s role.
• Own the Work and the Results: Commits to action and assumes responsibility and ownership for own performance and the associated outcomes. Takes initiative and ownership to drive results and accountability for commitments.
• Focus on Client Experience: Focus on solving real customer problems and delighting them with great experiences and products.
• Work Collaboratively Others: Works positively and collaboratively in a team to achieve team goals and successes; works to unblock others and lives the company value of “one team one dream”.
• Manage Ambiguity and Complexity: Demonstrate resilience and composure, get things done despite challenges and maintain performance levels in pressured, adverse and uncertain environments. Handle risk, complexity, and dependencies effectively, pragmatically in a timely manner.

Location

The role is on-site in our Istanbul office

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