Field Service Technician

Job Type

Full-time

Description

Field Service Technician – Packaging

About Reiser

With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. 

We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. This customer-centric focus has led to extraordinary growth, and we are now seeking an experienced field service technician with packaging experience to install new equipment, repair equipment and provide routine maintenance/service to our customers. If you have strong packaging skills, electro-mechanical skills and a strong customer service-oriented personality, we want to hear from you. Our ideal candidate is smart, energetic and enjoys what they do. 

Our Vision 

Reiser Canada Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs. 

• Every customer contact will result in an improved relationship with that customer. 
• We will continuously strive to strengthen our supplier partnerships. 
• We will encourage our fellow employees to reach their potential. 
• Therefore, we will earn a fair profit and ensure our future. 

Essential Functions:

As a customer focused technical expert, our Service Technicians run to our customers problems. Troubleshooting, fixing equipment, constantly training, adding visible and meaningful value while building and improving relationships. Reiser Service Technicians are empowered to take care of our customers and their equipment and ensure the success of both parties. 

• Take care of our customers and their equipment
• Read diagrams, schematic drawings, engineering specifications and service manuals for continuous learning and to determine best practices.
• Engage with customers on site, 
• Analyze equipment performance.
• Troubleshoot to isolate problems.
• Help customers by finding needed part numbers and getting quotes.
• Carry out actions to resolve problems and get equipment back into optimal working condition.
• Reach out, share, and communicate information (corrective actions, equipment status etc.) with customers, team members and suppliers.
• Continuously train customers on operation, maintenance, and sanitation of equipment.
• Document and fill out reports and expenses on a regular basis.
• Support our sales team and keep them in the loop.
• Track, document and return parts used on jobsites.
• Get involved in new projects, improving the safety and performance of equipment.

Requirements

Requirements:

• Two plus years of maintenance/service experience – servicing, troubleshooting and repair of electro-mechanical machinery.
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
• Knowledge of mechanical, electrical, pneumatic, hydraulic power systems, conveyor systems, or control systems.
• Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others are all great traits for this role.
• Experience repairing or maintaining Food Processing/Packaging/Automation Machinery experience is highly desirable. 
• Bilingual skills are a bonus.

Reiser offers a competitive base salary, generous medical and dental package, auto allowance, bonus and profit-sharing plans, paid vacation, and sick days.

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