Account Manager

Company Description

About SEEK Asia

SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. SEEK has a global presence (including Australia, New Zealand, China, Hong Kong, South-East Asia, Brazil and Mexico), with exposure to over 2.9 billion people and approximately 27 per cent of global GDP. SEEK makes a positive contribution to people’s lives on a global scale. SEEK is listed on the Australian Securities Exchange, where it is a top 100 company and has been listed in the Top 20 Most Innovative Companies by Forbes.

SEEK is present in Asia through JobStreet and JobsDB, two leading career platforms, with presence across Hong Kong, Indonesia, Malaysia, Shenzhen, Singapore, Thailand, and the Philippines. The business represents strong underlying growth and profitability (being the fastest growing part of SEEK’s portfolio of businesses) and attracts over 400 million visits a year.

A cornerstone of SEEK’s growth since its inception has been the passion of its people, its award-winning culture and our people’s strong commitment to the SEEK values. SEEK provides a culture of excellence and acceptance and celebrates the diversity of employees that contribute to the success of its organisation.

Our Culture

At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and fulfilling career at SEEK.

Our dedication to fostering a work environment where people feel like they’re making a difference every single day has helped us maintain being a leading job portal and Asia’ preferred destination for job seekers and organization. In other words, people like to come here – and we’re proud of that!

Job Description

• Client Identification and Prioritization: Utilize strategic calling techniques to identify potential clients and prioritize them based on their suitability for our services and products. Aim to identify and prioritize a minimum of 50 potential clients per week.
• Client Engagement: Conduct regular outbound calls to both existing and potential clients, offering JobStreet Indonesia services. Maintain a multitasking approach to effectively manage multiple Key Performance Indicators (KPIs). Achieve a minimum of 50 outbound calls per day.
• Contact potential and existing clients to identify their specific recruitment needs. Provide informed recommendations and advice on suitable recruitment solutions.
• Sales Solution Development: Align client needs with our company’s products and services. Devise and formulate effective sales solutions that address client requirements and maximize value.
• Market Analysis: Demonstrate a comprehensive understanding of market trends and competitive forces within the industry. Apply this knowledge to adapt our offerings and remain ahead of the competition.
• Exceptional After-Sales Support: Provide outstanding support to clients post-sales, ensuring efficient handling of rejections and addressing any concerns promptly. Foster client satisfaction and encourage repeat business.
• Performance Targets: Meet or exceed targets related to revenue, job utilization and retention, and upselling and cross-selling our products. Consistently strive to achieve and surpass set objectives. Achieve a monthly revenue target, increase job utilization by 15%, and achieve a minimum upselling and cross-selling revenue of 10% per quarter.
• Overall Account Management: Take full responsibility for managing and nurturing client accounts throughout the entire sales cycle. Maintain accurate records of client interactions and activities. Complete a minimum of 25 account management activities per week.
• Outreach Methods: Utilize a combination of outreach methods, including social media, email, and phone calls, to effectively engage potential prospects and generate new leads. Generate a minimum of 20 new leads per month through outreach methods.
• Pipeline Management: Demonstrate a strong understanding of pipeline generation by consistently updating and managing the pipeline on a daily basis. Proactively prioritize and pursue opportunities to drive sales growth
• Flexible Hybrid Working Arrangements

Qualifications

• Bachelor degree of any major
• Have 3 years of experience in Telemarketing or Sales
• Good verbal, non-verbal communication skills
• Proficient in both professional English and Bahasa Indonesia
• Tech savvy & Proficient in MS Office (Word, Excel, Powerpoint)
• Positive attitude and target-oriented person
• Demonstrated and proven sales results
• Growth mindset with a track record of driving results and achieving goals, easy to adapt
• Experience in B2B sales or solution selling is preferred
• Self-learner and resilient. Exudes passion for helping people, excellence and innovation

Additional Information

At SEEK, the health and safety of our people is our highest priority. For this reason, SEEK has a policy requiring all new employees to be fully vaccinated for COVID-19, unless a formal medical exemption applies. On this basis, as part of the application process you will be asked to confirm that you have read and understood this policy, and would like to continue with the hiring process. Further details about this policy will be shared during the hiring process, as required.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

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