The holder of this position is responsible for managing and developing an assigned region for TFS, Media, Online products and to gain assigned new business accounts
Main duties and responsibilities
Delivery of sales targets
Delivery of new business targets and cross sell GB products to existing accounts
Delivery of account specific contractual obligations
Customer relationship management
Monitor and manage debts level of assigned accounts and minimise bed debts exposure
Improve merchants knowledge and expertise with our services
Accurate account management delivering the Sell-out objectives:
First / ongoing training
Maximize TFS business (IR and RR management)
Business Statistics analysis, presentation, discussion and action
Action plans and store visits in line with company segmentation model
Accurate use of CRM to plan, record and report account specific activity
Main KPI’s
Net Turnover TFS, CC, Media, GB Online
TFS Refund Ratio
New business for TFS, CC, Media
Ageing
Cross selling to existing accounts
Relates to / cooperates with
Main Function interactions:
Country Manager, Sales Manager, Marketing Manager, FE organization
Main cross – Function interactions:
Media, Marketing
Background and Education
Genuine sales talent with strong results orientation, passion and determination to reach sales targets
1-2 years experience account management experience ideally in retail or financial services
Basic English mainly reading
Some IT understanding an advantage
Specific skills and knowledge
Self motivated, customer focused and target driven
Good customer relationship and management
Negotiation and influencing
Ability to sell the full product portfolio
Priority planning
Ability to use creative solutions to solve problems