About Afiniti
At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.
Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.
Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.
To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.
About the role
Working within the regions Client Data Services team, you will be a key member who enjoys rolling up their sleeves to solve complex business questions through data. You will be the main support to the Client Data Mgr/Director and will be working with the client during the customer life cycle. You will be responsible for helping the supporting data team stay organized, helping to constantly update our client and internal documentation and ensuring all tasks and responsibilities are tracked across all accounts.
We are looking for an Analyst (II) to join one of the biggest accounts in the US. The individual will work on a daily basis with the Senior CDS Manager who will lead his/her on priorities and supervised his/her work.
Key Responsibilities:
Minimum Qualifications
Preferred Qualifications
Location/Remote work statement
This is a hybrid opportunity required to work in EST Hours.
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