Backend Software Engineer – Help Content and Findability

Job Description

Join the team redefining how the world experiences design.

Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, but we also have a campus in Melbourne. At Canva, we embrace hybrid working in giving all a choice in where and how you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

For this team in particular, we are looking for someone Sydney or Melbourne based – with the option to WFH/remotely as well.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

As we scale to 1B users, our help and support experience needs to scale with it so we are empowering as many people as possible to find the answers they need quickly and without needing to contact a customer happiness agent. To achieve this, User Voice is investing heavily in our self-help touch points: from AI generated conversational experiences, to a more personalised Help Center, right through to contextual diagnostic tools.

At the moment, this role is focused on:

• Building efficient and reusable backend abstractions and systems
• Working closely with stakeholders and content designers to create world-class content structure and management
• Collaborating within and across teams to create wholistic solutions
• Identifying and improving practices and methodologies for backend engineering
• Finding opportunities for cross-team collaboration to work on new ideas and improvements
• Empowering and mentoring other engineers

You’re probably a match if

• You are a strong proficiency in our core technology environment – Java, MySQL, ElasticSearch
• You have the ability to write performant, efficient code, including appropriate testing
• You enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomes
• You’ve perfected the balance between big-picture thinking and nailing the details.
• You’re excited by the opportunity to contribute to a rapidly growing and critical function of Canva and connect with improving the help experience for millions of people around the world

About the team

The Help Content and Findability team is part of the User Voice supergroup, dedicated to empowering every user with the tools and support they need to create amazing designs.

Their goal is to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users. They deliver exceptional customer experience by providing quality localised help content, developing scalable systems, defining systems to support the management of help content, and working closely with the Content Operations teams. Come and join us if you enjoy:

• continuously experimenting with and deploying AI technologies to address user problems effectively
• creating innovative and enjoyable experiences that help large numbers of users solve problems and get back to designing as quickly as possible
• a positive, supportive culture where team members are keen to lean in, collaborate, and celebrate success together
• collaborating closely with peers across disciples including data, ML/AI, product and design to problem solve and iteratively improve experiences

What’s in it for you?

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above – we still want to hear from you!

Please note that interviews are conducted virtually.

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