Benefits Program Manager

Job Description

This role will serve as the benefits subject matter expert for the benefit processes for NIQ’s Canadian benefit programs which support approximately 500 employees. The Benefits Program Manager is responsible for the successful day-to-day administration of Canadian retirement plans (DB and DC pension plans, SERP, RRSP, and TFSA) and benefit plans (healthcare, disability, life insurance, and spending accounts). 

Essential Functions and Responsibilities 

• Retirement plans: Support initiatives related to DC pension/RRSP/TFSA plan management and administration, including reconciling and submitting payroll contribution files and demographic data files to service provider. Coordinate DB pension activities with service providers, including preparation of terminated member settlement option packages, annual plan member statements, annual pensioner indexing adjustments, quarterly PAR filings, as well as payment set-up for new pensioners, and transfer of pension benefits for terminated members. Support compliance related activities such as annual pension audit, regulatory filings, and pension committee meetings.
• Benefits plans: Support annual benefit plan renewal, biennial healthcare/dental plan re-enrolment, new member enrolments, member terminations, member coverage changes, member premium deduction set-up/changes through payroll, and payment of monthly service provider invoices.
• Leave of absences: Communicate leave of absence process with employees and their managers when a leave is requested. Track start date and end date of leaves. Update leave status in Workday and inform Payroll of impact to employees’ pay. For disability leaves, partner with service provider to ensure accurate data, clear employee communication, and excellent service to employees on leave.
• Communications: Prepare communication materials as needed, including periodic newsletters; post Canada benefits information and benefit booklets on the company intranet site.
• Other: Support other benefit initiatives and programs as needed, such as annual vacation purchase program.

Requirements: 

• Post secondary degree
• 4+ years of experience in supporting the administration of benefit plans including retirement plan administration, annual and other periodic audits, partnering with vendors, leave of absence processes and communications, and educating employees on company benefits and services
• Strong Excel and analytical skills and a proven track record of using Excel to analyze and compare datasets and identify discrepancies
• Understanding of Employment Standards Administration, pension legislation, compliance, and other related regulations
• Superior attention to detail and focus on accuracy
• Proven ability to take initiative, resolve problems, and drive execution of deliverables
• Ability to prioritize work and adjust priorities as needed, with strong organizational and follow-up skills
• Ability to work with and maintain confidential information
• Ability to research independently and present findings in order to resolve questions and issues
• Exhibits a service-mindset in all interactions with internal and external contacts

Preferred qualifications 

• Proficient in MS Word, MS PowerPoint, SharePoint and Excel
• Experience with Workday, SAP or other HRIS systems
• Collaborative team player with the ability to pivot and be flexible in a fast-paced environment
• Skilled at MS Excel including pivot tables and logic formulas including VLOOKUP’s, concatenate function, etc.

Additional Information

Local Benefits include:

Medical & Dental Benefits

Life Insurance

Retirement & Savings Programs

Well Being & Employee Assistance Programs

Personal & Career Development

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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