SGS the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.
Job Description
Primary Responsibilities:
The billing officer is responsible for accurate and timely invoicing according to the standard policies and best practices, ensuring SGS customer and contract requirements are always adhered to and a high level of service and communication is provided to internal and external customers.
Specific Responsibilities:
Ensure all sales orders are opened in a timely manner.
Complies with Internal Control System throughout the billing process.
Assist, coordinate and cooperate with business to ensure the quality and timing of invoicing.
Operate 3rd Party customer web portals.
Receive, analyse and issue credit note request in line with the approval process.
Sending, archiving and following up of invoices.
Monitor open sales orders daily.
Perform daily duties as outlined by the Billing Team Lead.
Assist in month end closing and internal/ external audit requirements, providing all required documentation.
Make continuous improvement and innovation through investigation and recommendations to designated supervisor.
Reports and escalates any deviation or gaps in the process.
Ensure completion of deliverables and adherence to timelines.
Check the data input in the system to ensure accuracy of final bill.
Issue customer account statements periodically or whenever necessary.
Send reminders for payments and contact customers when assigned.
Update accounting records with new payments, balances, customer information etc.
Follow up on outstanding payments and answer customer queries.
Monitor all payments and prepare monthly billing reports.
Manage account balances and resolve inconsistencies.
Update accounting records with issued invoices, processed payments, new balances, and customer contact information.
Take on day-to-day administrative functions, as directed by Billing Team Lead.
Efficient and timely delivery of services.
Ensure customers are billed correctly for services offered.
Be compliant to all SGS QHSE and HR policies and procedures.
At all times, comply with SGS Code of Integrity and Professional Conduct.
Qualifications
University Degree in Finance/ Accounting (desirable).
2-7 years of Experience is required.
Experience in large volume processing – required.
Experience in Finance / Accounting – required.
Experience in billing in multiple entities and currencies – required.
Experience in billing in multiple business units with multiple profit centers and pricelists – required.
Knowledge of in-country and international invoicing requirements – required.
Experience in Oracle Order Management, Accounts Receivable and General Ledger (desirable).
Passion for customer service and identifies billing as a service.
Able to adapt quickly and demonstrate flexibility.
Focus on achieving results, continues improvement and innovation.
Additional Information
Ability to adapt quickly and demonstrate flexibility.
Strong team player and work ethic.
Manage tight deadlines.
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Experience in indirect tax transactions (VAT, withholding tax).
Proactive, professional, innovative, confident in communication and open towards change.
Excellent customer / stakeholder engagement and interpersonal skills.
Possess strong sense of teamwork, integrity, self-motivation, positive attitude and initiative.
Strong verbal and written communication skills.
Strong analytical, problem solving and decision-making skills.
Able to work independently in a customer centric orientated environment.
Ability to deal sensitively with confidential material.
Hight attention to detail / delivers superior results.
Works well under pressure and to conflicting deadlines.
