Billing Specialist – Senior Process Associate – English – Remote Turkey

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Inviting applications for the role of Billing Specialist – Senior Process Associate – English – Remote Turkey

Responsibilities

• Responsible for supporting more senior accountants and performing and reviewing basic accounting entries.
• The operational aim to provide high standard support to business stakeholders in all invoicing related support.
• Update and maintain project order details based on purchase order and other documentation provided by business team
• Interface with customers, sales, distribution, operations, and other teams to identify and resolve problems in the order-ship-bill process to ensure accuracy and timeliness of invoices sent to customers.
• Perform daily invoicing tasks by either sending out invoices via mail, fax, email, or billing through customer’s web-based billing system
• Coordinate with business stakeholders to prepare any non-standard invoices required by the customer
• Perform quality check
• Accurately document information into systems; capturing common issues to reduce reoccurring issues and inquiries.
• Support relevant departments to facilitate excellent customer service by addressing requests in a timely fashion
• Prepare and present periodic reports and dashboards (activity & performance) for the client group
• Handle partners’ requests, and provide them with the necessary support
• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the standards of the Standard Operating Procedure (SOP)
• Follow and document promptly all process related changes in the Standard Operating Procedures.
• Register all relevant information captured during customer interactions
• Participate in weekly Customer calls
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
• Understand and fulfill all regulations of the internal policies of the company
• Controlling of CCL records and legal invoices by depending on this workout, preparing monthly VAT report
• Issue FX invoices, export invoices based on local legislation
• Perform customer balance reconciliation

Qualifications

• Fluent level of Turkish language skills (written and spoken)
• Advanced level of English language skills (written and spoken)
• Experience in billing and cash application required, previous exposure to Oracle/SAP as well as fair knowledge about Turkey VAT laws will be added advantage.
• Finance graduate with 2-3 years of work experience
• Experience in the related field is a plus.
• Effective and professional verbal and written communication – both with internal and external customers.
• Logical, Critical and analytical thinking.
• Ability to work with remote teams.
• Customer service attitude.
• Capability to overcome obstacles.
• Reporting skills.
• Proficient IT skills including Excel and Outlook.

Preferred qualifications

• Experience with ERP systems such as Oracle/SAP,
• VisionPlus and Isis (E-invoice portals) knowledge is a plus
• Prior experience in Cash applications/Billing

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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