Business Analyst II

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

1. Critiques customer specifications. Develops and executes project plans including program flows

2. Develops mail population segments to meet customer marketing strategies.

3. Assesses and selects appropriate resources for program delivery.

4. Makes technical decisions on project direction and program processing using modeling specifications and techniques with advanced decision tree segmentation.

5. Serves as project manager for program scheduling, operational personnel and departments.

6. Conducts final quality analysis on programs, reviewing accuracy of output.

7. Manages multiple accounts and programs simultaneously.

8. Assesses client business requirements, positions company products and solutions. Identifies new business opportunities and shares information with internal and external clients.

9. Supports other team members by reviewing programs and documentation and making technical adjustments as necessary.

10. Prepares and processes program billing.

11. Provides technical consultation and expertise in the design and implementation of client programs.

Qualifications

• Bachelor’s degree or equivalent experience
• 4-5 years Customer Service related experience.
• Good knowledge of systems capabilities, software platforms and processes.
• Good knowledge of database management concepts and principles.
• Knowledge of PC office software and segmentation tools.
• Excel Intermediate
• Excellent English, both oral and written communication skills.
• Good analytical and problem solving skills.
• Good organizational and project management skills.
• Good understanding of FCRA and Experian business rules relative to CPMS batch products and services.
• Excellent customer service skills.
• Good knowledge of all CPMS batch products and services. • Coding experience preferred

Additional Information

This is a permanent remote home-based role in Costa Rica. No relocation available.

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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