Butler Administration Officer

Company Description

Job Summary/Purpose:

Butler acts as a point of contact for the guest during their stay, assisting with any arrangements or requests of the guests and provides personalized service to ensure a flawless and memorable experience through the Raffles touch.

To have thorough knowledge of all SOP’s for Butler Service department
To have thorough knowledge of local rules and regulations
To have knowledge of the designated PMS (Property Management System)of the hotel and online platforms used for task delegation and distributing information
To be fully aware of Raffles Brand Standards and Values, have thorough knowledge on LQA, Forbes and similar quality-oriented standards
To adhere to Butler’s standards and procedures and enforce the same

Job Description

Butler Administration Officer provides administrative support to the Butler Service department to ensure a smooth daily operation between all hotel departments and with guests. Butler Administration Officer supports colleagues through a variety of tasks related to organization and communication.

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