Client Care Ambassador Senior

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Client Care is responsible for maintaining and updating pricing tables. By coordinating client requests and service needs with appropriate internal departments to ensure client requirements are met.

Responsibilities:

• Implements pricing to new and existing clients
• Identifies conflicting pricing and corrects for appropriate billing
• Completes billing adjustments including debits, credits, manual invoices, credit/rebills
• Diagnoses, researches and resolves problems related to credentialing, billing, account maintenance, pricing, security and compliance regulations
• Aids clients or sales with set up or billing inquiries
• Maintains and updates critical account and pricing tables
• Assists in the training of new employees
• Attends Sales/Client meetings
• Manages customized reporting
• Handles client escalations from calls/emails
• Participates with special projects
• Updates procedures related to role

Qualifications

• High School Diploma and/or Bachelor’s degree in Business Administration or related fields
• 2-3 years Advanced customer service experience (finance is a plus)
• Excellent English written and oral communications skills
• Strong problem-solving skills and Advanced organizational skills
• Ability to handle multiple tasks and priorities with set timelines
• Excel Intermediate

Additional Information

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-ML2 #LI-Remote

Read Full Description