Client Manager

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Client Manager role is a hybrid role focused on sales, account management, and service. You will be working in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base. You will be the client liaison partnering with various internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation. 

• Navigate complex environments to drive results. You collaborate naturally with members across different teams balancing priorities
• Manage and resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Be proficient in outbound prospecting messaging using automation tools and technologies.
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure effective utilization of Experian services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address emerging trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
• Operate with a growth mindset, taking initiative with different opportunities to develop your skills as an Experian client manager.
• Act with a self-driven entrepreneurial spirit – highly motivated with a drive to succeed.

Qualifications

• Communication is the key to your success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business
• Background in Financial Services, Banking, Credit Unions, or Mortgage preferred
• Ability to multi-task and manage multiple client priorities in a fast paced environment
• Experian knowledge preferred
• You have solid business acumen, with an understanding of common initiatives in credit / risk / fraud and decisioning
• Self-motivated, confident, possess critical thinking and research skills, have a strong work ethic with a high level of business maturity.
• Fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
• Self-starter with drive to learn independently
• Comfortable operating within a teamed service and selling goal / approach
• Coachable with quest for continuous learning
• Excellent sense of urgency operating with service excellence
• Strong interpersonal and professional communication skills, both verbal and written
• Good attention to detail and strong organizational skills are critical
• Solid working knowledge of Salesforce.com CRM system is desired
• 2+ years of previous customer facing and sales experience preferred
• Bachelor’s degree preferred

Additional Information

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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