Client Manager – Retail Analytics

Company Description

Location: Preference for this role is hybrid at the client in Stillwater, MN

R24_0002097

Job Description

At NielsenIQ, we work with retailers to help them understand their consumers, and to optimize their business down every aisle. As a Client Manager, you are responsible for all customer activity and the overall success of NielsenIQ at the customer. This includes delivering timely outcomes and customer value through the data and analytics which drive the overall customer experience and elevate NielsenIQ’s performance. Every day brings a new challenge when working in the fast-paced retail environment. 

Be curious. Be collaborative. Be forward thinking. Join the Retail Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients. 

When you join the NielsenIQ team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Client Manager on the Retail Analytics team, you will… 

• Independently complete analyses using NielsenIQ’s proprietary tools and secondary data to develop insights that drive client outcomes
• Drive engagement on client and internal NielsenIQ strategic projects and initiatives
• Develop expertise and ability to advise industry leading clients on marketing plans and industry trends, participating in client discussions and presentations as applicable
• Build strong partnerships with clients and internal stakeholders, establishing yourself as a trusted advisor to your clients
• Identify opportunities to collaborate across NielsenIQ teams and drive sales with clients

Requirements 

• Bachelor’s Degree required
• 4-8 years’ experience in FMCG, CPG and Retail industries and application to client-related business issues
• Strong analytical aptitude
• Experience in client service environment and ability to develop, maintain and grow client relationships in complex situations
• Highly proficient in Microsoft Office software

Qualifications

• Skilled & polished communicator, including client issues and presentations
• Able to maintain positive client relationships in complex situations & resolve client issues
• Strong project management skills & ability to manage multiple priorities
• Logic, deductive reasoning, problem solving & critical thinking skills
• Sense of urgency & accountability to drive client outcomes
• Able to synthesize data & simplify findings to solve client business issues
• Able to work collaboratively with internal & external teams
• Willingness to learn or already able to analyze large data sets, preferably utilizing SQL, Snowflake, R, and/or similar tools

Preferred Skills 

• Prior experience with pricing management and/or price optimization strongly preferred
• Ability to conduct client trainings, clearly sharing NielsenIQ tools and services with clients
• Ability to notice, build on, and pass along sales opportunities
• Interest in innovation to support continuous improvement of NielsenIQ products and services
• Knowledge of statistical approaches

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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