Collection&Invoicing Operations Expert

Description

Your dream job does exist. 

Discover it at Vodafone!

We are looking for a Collection & Invoicing Operations Expert

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter. 
• Experiment, learn fast: Just take the chance. 
• Create the future: That’s possible. 
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

• Operation and management of Vodafone collection system
• Legal tracking system operation and management
• Invoicing operation and management
• Dunning operation and management
• To provide uninterrupted support in case of disaster and manage critical operational processes.
• Being service owner of all Vodafone companies (Vodafone Mobil , Vodafone Telecommunication, Vepaş, Vpay,VodafoneTV, Vodafone Sigorta,…) customers’ like E-fatura ,E-Arşiv , E-defter production process.
• Design and implement automation and robotic process for operate E-fatura ,E-Arşiv , E-defter systems and services.
• Provides multi-level technical support for diagnosing, reproducing and fixing invoicing operation .

How will you spend your time at Vodafone?

• Ensures successful operation and coordination of collection & invoicing operation services
• Provides multi-level technical support for diagnosing, reproducing and dunning, invoicing, collection, billing services operation service issues.
• As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
• Provides recommendations to improve and address/lead critical issues and root cause analysis. 
• Actively contributes to the troubleshooting, performance tuning of billing services products. Performs necessary infrastructure deployment / maintenance activities and migration when required.
• Identifies scalabilty, performance and integration issues and proposes optimal solutions.
• Collaborates across products/vendors and related stakeholders to come up with a compelling solution.
• Provides technical guidance and recommendations to other team members.
• Works as on-call support to provide 7*24 support when it is necessary.
• Makes capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.
• Ensures achieving / exceeding agreed service levels and KPIs for the Service Support.
• Provides standardization / automation of technical processes. 
• Deploys new products and services
• Creates and manages performance tuning of applications to meet business needs and agreed SLAs.
• Reports to stakeholders on product performance and supplier/partner performance.
• It provides uninterrupted support to the operation of critical services in disaster situations.

You are just the person we’ve been looking for, if you have:

• Minimum 5 years experince,
• Good knowledge of Collection & Dunning/YTS applications’ design and operations.
• Bachelor’s degree from Computer Science, Electronics / Telecommunications and other related fields.
• Significant experience in IT and Telco infrastructure, preferably Intelligent Network technologies, products and services
• High level of expertise in service incident handling and troubleshooting
• Experience of handling high frequency streaming data for real time analysis and reporting.
• Good knowledge of statistical Analysis (distribution analysis, correlation, variance) 
• Good command of English.
• Significant experience in using SQL , PL/SQL.
• Significant experience in using Kafka.
• Significant experience in UNIX and shell scripting.
• Significant experience in using Microservice.
• Significant experience in using UC4.
• Basic knowledge of Oracle database administration.
• Ability to use analytical, network security, network monitoring, and administration software programs.
• Ability to work in flexible work hours under pressure and tight deadlines.
• Having strong analytical skills.
• Experienced in critical service management and service management in disaster situations.

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program 
• Hybrid working kit
• Ergonomic kit allowance 
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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