Collections Specialist – Turkey and Azerbaijan

Job Summary:

Reporting to the Regional Collections Manager and dotted line to the Finance Directors Turkey/Azerbaijan. The job holder will primarily handle all strategic customer Accounts Receivable collections for the Region following standard processes & procedures in ensuring that the Collections team provides the most effective and efficient support to the business so that both Sales and Departmental objectives are met. The Incumbent will also use their knowledge and experience to “think out the box” in difficult situations to ensure collections are made to terms while still in line with company policies and procedures.

In This Role, Your Responsibilities Will Be:

• Provide proactive support to internal and external customers on all collections related AR issues
• Liaise with other departments to establish and maintain effective and relevant collections activities, policies and procedures
• Undertake customer site visits where required to ensure effective issue resolution and relationship building
• Effect collection of amounts due to Emerson Automation on the accounts receivable ledgers in accordance with the company targets.
• Highlight any concerns/potential bad debts to the Regional Collections Manager in a timely manner
• Work closely with the Risk team
• Provide & promote 1st line resolution for customer discrepancies and escalate accordingly within the organization
• Interact with all internal and external customers in a professional and courteous manner.
• Back up for the reconciliations of the customer accounts monthly
• Timely decision making, release and resolution of issues relating to all held orders to improve sales.
• Undertake any other activities as required by the Regional Collections Manager in the operation of the Collections function.
• Set own priorities within framework of established procedures.
• Flexibility for travel
• Occasional weekend/public holiday working is a requirement of the role
• This position will be also back up for Kazakhstan collections when required

Who You Are:

As an experienced Credit Professional with a thorough knowledge and understanding of all aspects of accounts receivables you must possess excellent interpersonal and communications skills at all levels. Working in close partnership with sales and Turkish finance team to bring about the maximization of profitable sales by optimally handling customer payment terms and daily held orders. You will play a key part in process improvement, dispute management and overdue debt initiatives for the area. 

For This Role, You Will Need:

• Extensive Accounts Receivable experience (min 5 years) in a senior position within a large European/Global corporate organization is crucial together with experience of working with export and Letter of Credit situations.
• University degree in relevant field is desirable
• Experience of handling complex milestone billing projects
• Ability in interpret financial information
• Ability to handle bank guarantees
• Excellent communication skills both written and verbal and ability to communicate at all levels
• Ability to handle time and work to tight deadlines

Preferred Qualifications that Set You Apart:

• Business systems to include Oracle / SAP / Microsoft Office (Sophisticated Excel would be an advantage)
• Fluent English and Turkish crucial both written and verbal (additional European language would be an advantage – preferably Russian or Azeri)

Our Offer to You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement. The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson. Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us. We understand the importance of work-life balance and are dedicated to supporting our employees’ personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

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