Commercial Operations Specialist – Disabled in Istanbul, Turkey

Job title: Commercial Operations Specialist/Disabled

Hiring Manager: Wholesaler Sales Manager

Job location: İstanbul

At Opella Healthcare, we are united by one shared Mission – we work passionately every day, to put Health in Your Hands . We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people—our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them.

As a top three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission. To achieve this, we need exceptional talent to shape Opella’s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All In Together.

JOB PURPOSE:

As a Commercial Operations Specialist, you will play a critical role in ensuring the smooth and efficient execution of sales operations processes within our consumer healthcare business. This role requires strong coordination, analytical, and communication skills to support our sales team, district managers, and wholesaler operations.

You will be a key partner in enabling commercial effectiveness, ensuring accurate and timely data flow management, and facilitating seamless collaboration across internal and external stakeholders.

KEY RESULTS – ACCOUNTABILITIES

1. Commercial Operation Coordination:

• Assist in managing the commercial team day-to-day operations, including order updates, sales data tracking, and communication.

• Support the WS Sales Manager, commercial and sales team with real-time data for performance monitoring and decision-making.

• Ensure tools (CRM, dashboards, SAP, Prizma, WSE, sales tracking) are maintained and optimized for user needs.

2. WS Branches Data Management & Communication:

• Serve as the point of contact between wholesalers, supply chain teams, commercial and the sales force for seamless order processing.

• Monitor and follow up on pharmacy orders to ensure timely deliveries and resolve any operational challenges.

• Collaborate with ws teams to resolve SISO processes and inventory discrepancies or delays proactively.

3. Sales Data and Reporting:

• Collect, consolidate, and analyze sales data to provide insights to WS sales manager and key account managers.

• Prepare accurate sales reports, KPIs, and operational metrics on a weekly/monthly/ quarterly basis.

4. Cross-Functional Support:

• Support the cross-function teams via maintaining customer database.

• Assist WS sales manager and cross-functional teams with ad hoc reporting, analysis, and process improvements.

• Participate in projects to improve operational efficiency and optimize processes.

5. Process Improvement:

• Identify gaps in current sales operations processes and recommend improvements.

• Ensure alignment of sales operations activities with overall business goals.

6. Maintain Compliance

Abide by the requirements of the Code of Ethics including but not restricted to maintaining high professional standards of conduct in line with the Company procedure with a duty of care to the reputation of the Company.

7. Ethical Leadership

• Takes personal accountability to use personal experience and knowledge, as well as the training and tools provided by Sanofi, to maintain a good knowledge and understanding of all ethics and governance relevant to the role (Sanofi Policies and Procedures and any relevant legal requirements) and demonstrate personal leadership in applying these to all work undertaken.

• Escalates any decisions or seek the support of colleagues or management if personal knowledge and understanding is not at the level required to carry out any part of the role.

8. Environmental and Safety Leadership

To care for his/her own safety and wellbeing and the safety of others, and to co-operate with the company to ensure a safe place of work. To comply with Occupational Health, Safety and Environment (HSE) related processes and procedures, provide his/her team (if has) complying to these issues and audit them. Employees are therefore expected to:

• Support and conform to Company safety rules and procedures to ensure a safe and healthy working environment.

• Report any accident, incident or near miss, whether it be of personal injury or property damage.

• Assist in the investigation of accidents with the objective of introducing measures to prevent recurrence.

• Thoroughly read all safety documentation issues by the Company and comply with its requirements. Escalate any doubts or uncertainties to their manager.

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

• University degree is preferable

• English language skills would be a great asse

• Past experience in a similar position

Why Choose us?

• an international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.

• access to internal recruitment and development libraries – you can create your own career path within Sanofi; your professional development will be supported purposefully.

• flexible home office policy, with a possibility to work up to 50% of time from home, where you can easily schedule your office days

• an attractive package of benefits

• Employee Assistance Program (mental health support, legal and financial consulting)

• Gender neutral paid parental leave as well as volunteer days

If the description fits your experience and has aroused your interest, please apply so we can get in contact with you!

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Opella, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi – YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)