Commercial Operations Supervisor – Volvo Car Turkey

You want an exciting career that contributes to positive change. So, what’s your next move?

Imagine being part of the most exciting industry on the planet. Our future is all about tech – electrified and eventually self-driving cars, totally connected to people’s everyday lives. But how do we introduce this future in a way that’s safe and sustainable? These are some of the questions we’re solving here at Volvo Cars. 

Join us and watch your contribution shape the future of mobility.

What’s in it for you?

Quality level of customer service together with customer satisfaction, of course, is the fundamentals to Volvo Cars’ success. If you are the right person for this job, you will play a key role for the company’s performance in this area. You’ll see how leveraging on the right tools, methods, processes, targets, and audits will drive positive change in all parts of the company. 

How the organization can be challenged to continuously improve, and how the results in terms of sales volume, sales profitability and customer satisfaction will contribute both to the company’s growth and to your own professional development. You’ll thrive and excel as our new Commercial Operations Supervisor, and you’ll be a part of Commercial Operations Team who leads the development of the new star of the Premium Segment, Volvo Cars Turkey.

What you will do:

As Commercial Operations Supervisor, you’ll be operationally responsible for achievement of Sales, Service (car sales, accessories sales, service business, customer satisfaction, customer experience follow up, audit dealer qualification and standards) for defined dealer responsibilities. To ensure we are always the industry lead-this position will also develop and install cross functional Development Action Plans to enhance sales volume quality and quantity through achievement of defined Dealer Standards, Customer Satisfaction objectives, Dealer’s profitability, and Dealer network development.

The role also includes to:

• Provide an industry leading customer sales experience
• Install, and progress performance against dealer targets, based around a commercial business plan
• Manage schedule of targeted dealer visits supported by professional business administration
• Attend required trainings, sales meetings, events and follow Volvo sales processes
• Engage in proactive lead generation activities
• Identify new business opportunities within the team to explore further improvement and goals for the team
• Ensure accuracy of all reports and paperwork and submit them to required deadlines

We’re looking for you!

For this position we are looking for you with a Bachelor’s Degree in Business Management, Economics, Engineering or a related field and 2-3 years business/dealers management experience (in an automotive or dealer setting is a bonus).

You also have:

• Proficient communication skills in English & Turkish
• No constraints to travel domestic and international
• Strong skills in working with numbers and analyzing data
• Good knowledge of Microsoft Office (Excel, Power Point, Word & Outlook)
• A valid Driving License

As a person you are an open-minded with strong communication skills and ability to build long-term relationships. You have an excellent attention to detail and committed to delivery and performance, together with good analytic decision-making skills.

How to apply and connect:

Is this you? Do not wait with your application! We will start the recruitment process immediately. We welcome your application by July 19th, 2024 at the latest. 

Please submit your application in English via the link in this job advertisement, applications via E-mail cannot be accepted. For further information about the recruitment process, please contact Senior Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com.

Location: Istanbul, Turkey

Welcome with your application!

Volvo Cars – Driving change together

Volvo Cars’ success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with around 43,000 employees across the globe. At Volvo Cars, your career is designed around your skills and aspirations, allowing you to reach your fullest potential.

By 2025, we’re aiming for at least 50 per cent of our global sales to be fully electric models – it’s a critical step towards being 100 per cent fully electric by 2030. So come and join us in shaping the future of mobility. There’s never been a more exciting time to play your part in our inspiring and creative teams!

#LI-LOTTA #LI-ONSITE

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