Content Reviewer – Turkish Language

Job description

Position: Content Reviewer – Turkish Language

Work Location: KL Sentral area, Kuala Lumpur

Working hour: 24/7* rotational shift, 5 days working; 2 days off

Detailed Role & Responsibilities:

• Ensure on meeting daily KPIs
• Accountable for the success and quality of the process
• Ensures that the process is followed correctly in Service Operations
• Help improve the defined processes as we create more automation and gather information.
• Ability to learn to work with customer internal tools.
• Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines.
• Flexible to work in assigned shift timings as per process requirements.

Requirements:

• 0 – 2 years working experience
• Excellent written, reading & spoken communications skills in Turkish language and understanding of local culture.
• Good communications skills (English)
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Online community experience and exposure
• Be organized and able to manage time and tasks efficiently.
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
• Have a neutral mindset towards different content that needs classification, regardless of the content itself.
• Result-oriented, self-motivated, independent, and inquisitive
• Able to thrive in a fast-paced and team-oriented environment.
• Experience with confidential information collection and management (preferable)
• Excellent analytical and research skills
• Quick learning and understanding of complex processes.
• Experience with social networking (or similar programs) Internet Savvy
• Willing to work in 24×7 environment.
• Ability to manage critical situations with minimum supervision.
• MS Office & strong key board skills
• Good interpersonal and communication skills
• Ability to perform in adverse situations.
• Should be comfortable working with explicit & extremely sensitive content.

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