Content Reviewer – Turkish Language
Job description
Position: Content Reviewer – Turkish Language
Work Location: KL Sentral area, Kuala Lumpur
Working hour: 24/7* rotational shift, 5 days working; 2 days off
Detailed Role & Responsibilities:
- Ensure on meeting daily KPIs
- Accountable for the success and quality of the process
- Ensures that the process is followed correctly in Service Operations
- Help improve the defined processes as we create more automation and gather information.
- Ability to learn to work with customer internal tools.
- Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines.
- Flexible to work in assigned shift timings as per process requirements.
Requirements:
- 0 – 2 years working experience
- Excellent written, reading & spoken communications skills in Turkish language and understanding of local culture.
- Good communications skills (English)
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Online community experience and exposure
- Be organized and able to manage time and tasks efficiently.
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard.
- Have a neutral mindset towards different content that needs classification, regardless of the content itself.
- Result-oriented, self-motivated, independent, and inquisitive
- Able to thrive in a fast-paced and team-oriented environment.
- Experience with confidential information collection and management (preferable)
- Excellent analytical and research skills
- Quick learning and understanding of complex processes.
- Experience with social networking (or similar programs) Internet Savvy
- Willing to work in 24×7 environment.
- Ability to manage critical situations with minimum supervision.
- MS Office & strong key board skills
- Good interpersonal and communication skills
- Ability to perform in adverse situations.
- Should be comfortable working with explicit & extremely sensitive content.
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