Continuous Improvement Business Partner

Continuous Improvement Business Partner

You’ve seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it’s your chance to get to know us from within a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

Key Responsibilities

• Identifies performance improvement initiatives for CX (Customer Experience) processes; analyses and identifies areas of improvement and supports implementation of changes/improvements in relevant functional areas.
• Acts as a sparring partner to the CX leaders on ideas and ways to improve Customer Experience
• Is accountable for support and implementation of transformation
• projects.
• Realize Gemba with teams to identify customer and internal process pain areas and work on solutions
• Owner of the “Commercial Performance Measures (KPIs)” for the cluster to ensure data quality and communication of the performance on weekly, monthly, quarterly meetings.
• Takes responsibility for data collection, analysis and reporting accordingly.
• Co-ordinates with CEN Commercial Excellence Team and various other teams to understand, challenge and support different processes, changes and governance.
• Ensures end-to-end service quality, productivity and process capability
• through business practices, process and technology changes.

We are looking for:

• Minimum 3 years of experience in CX systems, tools & processes
• Knowledge on digital solutions and data analysis
• Project management skills
• Very good understanding of systems and processes
• Capable to identify process gaps and work on solutions to fix the same
• Passionate about improvements and making it easier for customers/employees
• Change agent with an eye for detail
• Good communication skills, experienced in stakeholder management
• Volunteer for internal training sessions
• Proficiency in MS Office skills – Specially Excel and PowerPoint
• Fluency in written and spoken Turkish & English

The personal data provided to our company within the scope of job applications will be processed by Maersk Denizcilik Anonim Şirketi (“Maersk Denizcilik”) for the purpose of conducting the application process for candidates. For detailed information regarding our data processing activities, as well as your rights and the relevant privacy notice, you may refer to our Global Data Privacy Statement for Recruiting at https://www.maersk.com/careers/recruitment-process/privacy-statement. Under Article 11 of the Law, you can submit your requests regarding your rights to us via kvkk@maersk.com. For the protection of your personal data, we kindly request that you do not include any special categories of personal data or any personal data unrelated to the evaluation of your job application.

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. 

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