Corporate CVM associate manager

What you’ll do

Your dream job does exist. 

Discover it at Vodafone!

We are looking for a Corporate CVM Associate Manager.

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter.
• Experiment, learn fast: Just take the chance.
• Create the future: That’s possible.
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us? 

The aim of job role is to manage Corp Base with maximize revenue and profit.

This role has overall responsibility in drilled down qualitative analysis and forecast for better offers that best fit Corp customer needs and expectations with high revenue growth.

How will you spend your time at Vodafone?

• Storytelling with data: strong skills in articulating the benefit or requirement associated with a corp base management strategy: drawing on data and analytical techniques where appropriate, and communicating this to a business audience.
• Own the reasonability area revenue streams.
• Build, develop and track automated reporting and performance metrics that support better offers and business decisions mainly for revenue growth and Corp Base management.
• Discover insights that will guide strategic decisions.
• Make business analysis with finance and other parties, ensure revenue and churn inpacts and cooperate with relevant parties.
• Responsible for Corp segment churn, migration APRU,retention profitability for all Vodafone offers
• Increase customer lifetime through seamless care projects thru customer lifecycle
• Lead digital transformation to build up an always-on marketing structure through data-driven and contextual approach
• Analyse and identify churn drivers by interpreting insights from models, exit surveys, disconnection trends, customer activity, debt collection performance, customer complaints, NPS and incorporate all into action plan
• Plan & execute e2e digitalization & automation of CVM actions
• Develop & performs action plan and related activities (retention, upsell, x-sell) for the delivery of churn & disconnection targets
• Follow up current best practices in CRM area & VF group opcos
• Track Direct Sales channel performance for all product domains. (Mobile , fixed, IoT services)
• Manage and execute entire projects or components of large projects from start to finish including project management, data gathering and analysis, problem solving, and clear communication of insights and recommendations.
• Track closely Corp Segment VBU Revenues and come up with new initiatives to keep actuals and targets in line.
• Tracking commercial strategy of competitors and coming up with proposals best fitting to our own strategy.
• Preparing Recommendations to get top management approvals on any new proposition/change.
• Carry out post-evaluation of new launches and concepts.
• Work closely with related teams to assess the commercial impact of actions taken.
• Self-motivating and able to work under minimal supervision,
• Provides defined and clear stakeholder engagement
• Gives professional guidance to team members and shares knowledge. Drives cross-functional learning reviews, identifies administrative/organizational tasks for audit and tracking purposes.

You are just the person we’ve been looking for, if you have:

• Bachelor Degree in Engineering or Business, Economics, MIS ,statistics master degree is a plus
• New graduated or max 3-4 years of experience especially in Marketing or Finance or Product departments
• Good understanding of business modelling, analysis and reporting.
• Experience with business intelligence tools, MS office (excell and powerpoint)
• Presentable and strong analytical thinking skills
• Work under high pressure and time constraints
• Strong written, verbal communication skills& inter-personal skills both in Turkish and English
• Multi-task management
• Problem solving & decision making
• Results-driven and delivery-focused
• Flexible mind set to adapt to a constantly changing conditions
• Insights diriven and customer oriented mindset.

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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