Customer care specialist with Turkish and English

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Description

The role:

• Processes inbound calls/chats/e-mails from customers and solve a wide range of customer service issues and problems;
• carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• advising and informing customers regarding clients’ products and services;
• navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has excellent command of Turkish language (at least level C1);
• has good command of English language (at least level B2);
• experience in a contact center or customer facing role is beneficial;
• can adapt quickly to changes in products, process and technology;
• has proven track record of excellent attendance and time-keeping;
• has good computer literacy.

We offer:

• Competitive remuneration scheme;
• full-time employment – permanent contract;
• social package including: additional healthcare insurance, gift vouchers, sport card discounts;
• to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• long-term professional career;
• entitlement to company internal training and development accordingly global standards;
• friendly and accessible office location.

We are looking forward to receiving your application!

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