Customer Facing Trainer in Maslak, Turkey

Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for a Customer Facing Trainer to join our Nespresso team.

Location: Maslak, İstanbul

Type of contract: Permanent

As a Customer Facing Trainer, you will have the following responsibilities;

Embrace corporate projects

• Liaise with Corporate and Regional Training&Development to implement Nespresso Training Academy strategy.

• Provides overall guidance to training activities in area of responsibility (Including but not limit to product, service, selling trainings)

• Follow up / Assess the quality of the external learning activities this related to the KPI’s dashboard defined together with HRBP and Line Manager to define follow action if needed

• Support HR cyclical initiatives (PDP, Every day coaching, Career Workshop…)

• Initiate and implement projects in regards of staff engagement and cultural influencer to cope with organization development

Training Design & Delivery

• Design and implement training modules, curricula based on business needs analysis

• Define Methodologies tools and assessments

• Deliver Nespresso Training Academy core trainings as per HQ L&D guidance and materials for B2C and B2B

Facilitate induction, on-the-job training and other local programs to support business needs and close performance gaps

• Onsite coaching of Coffee Specialists in terms of customer service and Nespresso product/services knowledge

Managing Preparation, Delivery and Follow-up

• Provide to the business consultancy on learning tools

• Develops and implements training plans and programs to support the current and future business needs

• Ensure provision of Train the Trainer and Coaching Expertise

• Program Management & Administration: Manage program and monitor delivery.

Utilise Learning Management System (iLearn) to plan, register, track, evaluate and report training events

Deploy eLearning and other training aids

• Defines measures of success for the program with the line of business. Ensures that the measurement process is realistic and easy to implement.

• Manage quality of T&L provision, ensuring it remains at the cutting edge, benchmarking with other relevant companies.Ensure evaluations processes are effective and meaningful.

Managing others with responsibility for a department/ business unit.

• Recommends and manages T&D budgets

• Accountable for each employee development, supports line managers & HRBP in the etablishement of individual plans.

• Ensures effective use of all learning technologies

Stakeholder Management

• Ensure communication of all relevant training information to HR BP’s and employees market wide

. Regulary meet with the Nestlé/Nespresso Learning & Development community

• Manage external trainers and subcontractors as well as internal trainers and secure quality level”

Support Coffee Ambassador role

• To lead and participate commercial projects relating to Customer facing (Boutique: New concept, Master class)

Develop, engage and support coffee bards to deliver masterclass or coffee related training

• Acting as brand ambassador, participate and faciliate marketing events to cultivate coffee culture and story telling

• Organize new product launch session internally to share information on product features, advantages and benefits

• Organize and lead the Golden Capsule Contest

Which profile are we looking for?

• Broad business awareness (Nespresso and Nestlé business models).

• At least 5 years development experience, including other functions experience (e.g.Marketing & Sales) Professional training/development qualification or experience management of professional staff and teams

• Ability to work in cross cultural environment

• Preferably has had experience as a Learning Consultant

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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