Customer Interaction Operation Spec.

Description

Your dream job does exist. 

Discover it at Vodafone!

We are looking for a Customer Interaction Service & Operation Specialist

First things first: Our Brand.

We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries. 

With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry. 

We are proud to export our successful practices abroad, while transferring our global know-how to our country.

We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.

Our Spirit, Our Way.

Here are the key behaviours that help us bring our Spirit and Purpose to life: 

• Earn customer loyalty: Small things do matter.
• Experiment, learn fast: Just take the chance.
• Create the future: That’s possible.
• Get it done, together: It’s up to each of us to make it happen.

Here, everyone can feel free to be themselves and express their ideas.

We are proud to have the most flexible #hybrid way of working in Turkey. 

Together with your team, you can decide which days to come to the office depending on your work requirements. 

Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).

And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.

Why is this role really critical to us?

This role is critical for the successful ongoing operation, coordination and management of CRM solutions and manage application and application servers that mostly critical business processes runs on it. 

This role is also critical for ensuring the customer satisfaction by managing service requests and tickets that directly affects customer journey

How will you spend your time at Vodafone?

Ensure service availability: Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels. Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand

Management of service performance: Ownership of the product/service functionality to ensure operational needs for performance management and reporting. Ensure that, business processes to support the service are developed, rolled out are not impacted adversely by any changes to the product/service

Provision of service support: Work with business users or Service owners and manage processes to solve and minimize system/service issues and remove recurring problems and irritants via improvement programs and incremental change.

Service and change management : Responsible for managing the progress and delivery of approved SR’s(Service Request’s). Single point control for all Service/product Configurations & Service Changes.Raising and approving change request delivery.

Commercial performance: Management of SLA performance. Provide accountability for the delivery of product/service KPIs. Provide feedback on issues and improvements to partner managers. Accountable for improving operating costs for the product/service

You are just the person we’ve been looking for, if you have:

• SQL – 1 year experience
• Shell script experience – 1 Year experience
• CRM functional experience

Get to know us

If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr

https://www.vodafone.com.tr/insan-kaynaklari

Instagram: https://www.instagram.com/vodafonekariyer/

Youtube: https://www.youtube.com/user/VFTurkiye

This role has a #Hybrid working model

Wait for it: Our benefits!

We like to keep them flexible:

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!

#LI-Hybrid 

Data Privacy

By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

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