Customer Onboarding Expert – Contract Logistics

Are you ready to take on a critical role in shaping seamless customer experiences in logistics? As a Customer Onboarding Expert at Kuehne+Nagel, you will lead new business integrations, ensuring smooth transitions and operational excellence. With our proven CTI methodology and Zero Failure process, you will be the key player in turning complex challenges into success stories. Join us and make an impact in the dynamic world of contract logistics!

Your Role

The Customer Onboarding Expert is responsible for supporting customer integration processes, including new business start-ups, system migrations, facility relocations, and specific projects. This role ensures tasks are completed on time, within scope, and aligned with Kuehne+Nagel/Customer objectives. It involves supporting activities and collaborating with team members to achieve project goals with the National Contract Logistics Customer Onboarding Manager.

Your Responsibilities

• Develop and implement project plans to ensure a smooth customer transition into our services.
• Track progress and provide regular updates to stakeholders.
• Work closely with internal teams (Business Development, Operations, IT, Production Systems, and Customer Engagement) to align onboarding processes with customer needs.
• Manage and coordinate related teams and customer implementations on behalf of the National Contract Logistics
• Customer Onboarding Manager.
• Identify and mitigate risks in onboarding processes to improve efficiency.
• Utilize project management tools to monitor onboarding success and optimize workflows.
• Translate customer requirements into actionable project plans.
• Ensure customer expectations are met through clear communication and proactive issue resolution.
• Provide structured internal and external reporting.
• Address scope changes, risks, and deviations promptly with strong problem-solving skills.

Your Skills and Experiences

• Bachelor’s degree (Industrial Engineering, or a related field).
• 2+ experience in , project management, project implementation, customer onboarding or a related field.
• Proficiency in AutoCAD as it will be used for warehouse design, layout validation, and operational planning.
• Excellent written and verbal communication skills in both English & Turkish.
• Strong communication and relationship management skills.
• Experience with project management methodologies and tools.
• Analytical mindset with the ability to troubleshoot and optimize processes.

Good Reasons to Join

At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities

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