Customer Onboarding Specialist

Company Description

Hiya, g’day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.

Job Description

About the team

At Canva, we’ve developed our own sales methodology leveraging our product and creativity to drive value in organizations that are already engaged with our product. The core focus of our team is to prove the power of Canva within recognizable global brands and Enterprise customers. We help our customers realize more value with Canva by educating, enabling and empowering them to be their most creative self. In short, we want to bring as much value to our partnership with our customers as possible.

Our rapid growth (100+ million monthly active users and growing) means we don’t have all the answers – and we’re hoping you’ll think that’s all part of the fun of it. Our business is growing quickly so every interaction is a chance for you to learn valuable insights about our markets. Of course with growth comes some ambiguity, but if you’re curious and open to change then you’ll thrive in Sales and Success. 

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• As an Onboarding Manager, you’ll partner with our largest customers and help set them up for immediate success by leading them through a clearly defined onboarding process, reporting on key metrics and milestone to assess the impact of the process
• As an early member of our implementation team you will work closely with the Team Lead for Customer Success in EMEA to help bring to life our onboarding motion and customer experience strategy across our regions
• You will collaborate with product, sales enablement, solutions design and our Canva Enterprise support team to effectively build and execute a best in class onboarding process
• Develop process, content and enablement resources for customers to use for training, education to accelerate product adoption.
• Run in person and webinar style onboarding training in Canva for our account admins and members
• Support customers with the setting up of their account structure and internal comms to generate excitement for the launch of Canva

You’re probably a match if

• You will have 2-3 years of relevant work experience, preferably in b2b SaaS, managing customers through onboarding or implementation of products or platforms
• You have an ability to adapt, plan, influence and deliver in a high paced environment
• Excellent oral and written communications skills, comfortable and confident presenting to large audiences of people.
• Strong project management skills and experience working with multiple customers concurrently.
• You have a passion for design and/or an understanding of UI/UX principles would be a plus for this role

Additional Information

What’s in it for you?

Achieving our crazy big goals motivates us to work hard – and we do – but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here’s a taste of what’s on offer:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

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