Customer Order Fulfillment Executive, İstanbul

#ProudlyCCI

Job Identification

We are now seeking for a Customer Order Fulfillment Executive to be part of our Supply Chain team in Istanbul.

What We Expect

• Exceptional customer service skills with a proven track record of maintaining strong customer relationships and improving service levels.
• Excellent interpersonal and communication skills, with the ability to negotiate service level parameters with customers.
• Understanding of the FMCG sector and its specific customer service requirements and challenges.
• Excellent understanding of supply chain processes including order management, customer collaboration, demand planning, supply planning and logistics.
• Proven experience in managing key accounts and handling high-volume order-to-cash cycles.
• Proficiency in using Electronic Data Interchange systems for online order processing.
• Familiarity with Customer Supply Network Planning and able to optimize product-customer combinations based on cost efficiency.
• Demonstrated ability to collaborate effectively across different departments, including sales, marketing, supply, and procurement.
• Strong project management skills with the ability to lead digital technologies projects.
• Strong problem-solving skills with the ability to identify root causes of issues and implement corrective actions.
• Willingness to travel periodically for customer visits and alignments.
• Prior experience with co-packer operations management.
• Certifications in Project Management or similar fields.
• Familiarity with the latest digital technologies in the area of End-to-end customer Experience.
• Proficient in utilizing reporting tools such as Power BI and Excel for data analysis and visualization.
• Building a collaborative agreement with the customer for joint forecasting and proposed orders while tracking voice of customer metrics.

Qualifications

• A bachelor’s degree in Business Administration, Engineering (Industrial) , Supply Chain Management, or related fields.
• Minimum of 4 years of relevant experience in Customer Service, Order Fulfillment, Supply Chain, Sales Account Management or a related field within the FMCG industry.
• Good command of Microsoft Office Programs (Excel, PowerPoint, PowerBI)
• Knowledge and practical experience in optimization techniques and forecasting methodologies.
• Fluency in English and Turkish, both written and spoken
• Locate / willing to locate in Istanbul

What We Embrace

• “People Centered” Focus
• Equal Salary Advocate
• A Globally Diverse/An International Workplace
• Inclusive Team-Building Activities
• Digital Learning Opportunities
• Leadership Exposure With Organizational Events
• Inclusive Language And Culture
• Social Clubs/Networks
• Inclusive/Family-Friendly Policie

Who We Are

CCI is a multinational beverage company operating in Azerbaijan, Iraq, Jordan, Kazakhstan, Kyrgyzstan, Pakistan, Syria, Tajikistan, Turkey, Turkmenistan, and Uzbekistan. CCI produces, distributes, and sells The Coca-Cola Company’s sparkling and still beverages. With 30 bottling plants, 3 fruit processing plants, and more than 10,000 employees in 12 countries, CCI offers a wide range of beverages to a consumer base of 430 million.

Our purpose at CCI is to create value for our employees, customers, consumers, and community. In line with our vision to become the best FMCG company, we put people at the core of everything we do. We achieve successful results with our people who come together as One Team, committing to live by our shared values of passion, integrity, accountability, and teamwork. Our ambition is to become a great place to work, which is inclusive, diverse, and inspiring, with its key organizational and leadership capabilities.

Encouraging a diverse and inclusive organization is core to our commitment at CCI, that’s why we nurture it in everything we do. We are proud to become the fourth company to obtain the EQUAL-SALARY global certification and proud to be an Equal Opportunity and Affirmative Action employer, covering in all our countries.

We take responsibility for the future with our Sustainability Commitments for 2030.

Focusing our roadmap on six main areas, including packaging, water, and climate on environmental issues; human rights, diversity & inclusion, and community investments on social issues, we pledged 9 commitments to continuously improve our efforts. To ensure that by the year 2030, 35% of newly hired individuals, 40% of managerial positions, and 50% of executive committee members are comprised of women.

.

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, color, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender expression or political opinion.”

Read Full Description