Customer Service & Logistics Manager

Key Responsibilities:

• Maintain a close and productive business partnership with procurement, 3PL, supply chain and commercial stakeholders.
• Act as the primary contact for S&OP steps post-forecast publication, coordinating with various stakeholders.
• Effectively communicate and coordinate supply issues within the organization, including estimated timelines and status updates for critical products.
• Serve as the representative of the CS&L Lead at all local and regional platforms, fostering collaboration and alignment.
• Oversee inventory management and sales/sellable stock controls to ensure accuracy and availability.
• Serve as the primary escalation point for 3PL service providers and collaborate effectively with GSK colleagues.
• Lead and manage the warehouse team to ensure timely order fulfillment and high customer satisfaction.
• Ensure the achievement of key performance indicators (KPIs) and budgetary targets, encompassing metrics such as inventory levels, service levels (OTIF), inventory health (write-off, slow movers), and logistics costs as a percentage of sales.
• Create and own actions related to SOPs, Performance metrics, Efficiency targets, Budget Targets, Financial Reconciliation, and Audit Compliance.
• Accountable for logistics planning and tender processes for W&D service providers, including relationship management.
• Identifying and implementing process improvements to enhance warehouse efficiency, drive automation and, where possible, removing cost from the operation 
• Collaborate with cross-functional teams and customers to streamline operations and drive continuous improvement initiatives to improve customer experience and reduce cost to serve.

Why you?

Basic Qualifications

We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree in Engineering
• Proven experience +8 years in supply chain planning or warehousing/distribution/logistics roles, with a focus on operational efficiency and optimization.
• High ability to work cross-functionally and cross-culturally
• Ability to engage and partner with senior leaders to drive business agenda
• Proficiency in using enterprise resource planning (ERP) systems and advanced MS Office skills

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

• Fluency in English
• Strong reactivity, problem-solving, and proactive skills with a customer focus mindset
• Good Commercial acumen
• Proven understanding of how Supply and Demand Planning/Forecasting works
• Excellent organizational and analytical skills with attention to detail
• Proven ability to hold 3rd Parties to account in a collaborative manner
• Strong communication and negotiation skills at all levels of the hierarchy
• Leadership skills, ability to manage cross-functional teams and stakeholders
• Resilience, learning agility, flexibility, ability to adapt and speak up
• Excellent financial acumen including the ability to read and manage a P&L
• Continuous improvement mindset

Job Posting End Date:

27 March 2024

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

Contact information:

You may apply for this position online by selecting the Apply now button.

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