Customer Service Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay…), according to Group business requirements,
• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track & trace upon delivery
• Record and update information on customer profiles

Qualifications:

• Bachelor’s degree from relevant departments. (preferably in the Logistics field),
• At least 2 years of experience in a similar position,
• Able to work on a multi-task basis,
• Proactive,
• Fluency in written & verbal English is a must (part of the interview will take place in English),
• Able to work in the office 4 days per week (hybrid) in Istanbul

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Breakfast: every Monday morning
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance
• Employee Assistance Program

Come along on CMA CGM’s adventure!

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