Customer Service Representative

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what’s good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people’s lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Customer Service Representative is the responsible and main customer contact for all the Supply Chain Operations of Packaging Material and Additional Material.

Looking to drive excellence in customer service and customer experience.

This position is based in Izmir or Istanbul.

What you will do

As a Customer Service Representative you will:

• Ensure timely communication and feedback to customers on all issues affecting or impacting their business from a supply chain perspective;
• Be responsible for the operational excellence of customer´s ordering, design and shipping process through alignment with back office team;
• Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues;
• Customer inventory management to enhance customer experience for your assigned accounts;
• Drive Customer Experience feedback and results together with customer;
• Manage Master data to secure correct order management in SAP to ensure correct designs are ordered and deliver.
• Have a constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities;
• Participates in continuous improvement teams (World Class Manufacturing);
• Proactive participate in Key Account teams to ensure customer projects are successful;

We believe you have

• Bachelor’s degree in related departments.
• Minimum 2 years of experience in customer services, sales admin or customer-facing operational roles.
• You are highly skilled in English and Russian, both written and spoken.
• Good working knowledge of MS Office application especially Excel. SAP is nice to have.
• Customer focus, objective and productivity oriented
• Excellent communication skills in verbal and written
• Excellent problem-solving skills

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. 

This job posting expires on 27th September.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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