Customer Service Representative – Eyecon

Company Description

Avery Weigh-Tronix (AWT) is among the world’s largest manufacturers and suppliers of weighing equipment with company facilities in 9 countries, and partners in over 70 others. With its North American headquarters, R&D and manufacturing base in Minnesota, AWT has an impressive set of products, activities and skills in its Fairmont facility including truck scales. Forklift scales, pharmacy counters, ag scale components, dynamometers, retail/postal scales, load cells, instrumentation and much more.

AWT is a leading employer in the area, with people traveling from many communities in southern MN and northern IA. Employees work at AWT much longer than other employers due to its attractive combination of very stable employment, consistent schedule, flexible paid time off, medical, dental & vision, retirement contributions, comfortable indoor work environment with purpose designed workstations, safety focused culture, and opportunities for advancement or work other functions, including development of trade skills such as welding & machining.

Job Description

Job Summary: To provide technical support for the Repair, Customer Service, and Sales Departments by assisting with part quotes, repair, and troubleshooting of Avery Weigh-Tronix equipment. The Customer Service Technician is required to assist all Strategic Business Units in the training and support of Avery Weigh-Tronix products.

What You Will Do

• Offer pre and post-sales support for customer application assistance.
• Assist customers on the telephone providing Eyecon customer service support.
• Provide technical support, fielding questions on Eyecon products for the standard product and special setups as required by customer applications.
• Coordinate research with engineering as needed to resolve customer problems, including coordination with the technical publication division, in developing and maintaining use and service manuals.

Essential Functions and Key Duties

• Record data for analysis of Eyecon operation and durability.
• Provide documentation per customer requests.
• Interface with all business segments and Avery Weigh-Tronix departments in whatever capacity needed to keep Eyecon equipment operational.
• Interface with manufacturing departments with results of field data captured to provide quality and timely improvements of Avery Weigh-Tronix products with the ability to change product design as needed.
• Understand company policies and procedures, including the MRP system, to find and use needed information.
• Meet the objectives outlined in the Safety Policy.

Qualifications

What We Are Looking For

Education and Experience:

• High school graduate or equivalent. Graduate of 2-year vocational or technical college or equivalent preferred.

Knowledge:

• Basic Knowledge of Microsoft Windows 10 Operating Systems.
• Previous experience with wired TCP/IP networking.
• Previous use of service management (ticketing) systems.

Skills:

• Time management
• Strong problem solving
• Advanced computer
• Clear written and verbal communication
• Critical thinking

Abilities:

• Have an interest in learning more about pharmacy automation equipment and how it is used in pharmacies.
• Self-motivated
• Strong work ethic and willingness to problem solve and learn.
• Work well with others.

Additional Information

Physical Requirements/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, lift, and reach with hands and arms. Specific vision abilities required by this job include normal vision. Other physical requirements include:

• Ability to physically move or assist in moving equipment
• Stand – up to 10% of time
• Walk – up to 10% of time
• Sit – up to 80% of time
• Use of hands – 66%+ of time
• Reach of hands and arms – 66%+ of time
• Lifting up to 10 lbs – 33% – 66% of time
• Lifting up to 25 lbs – 33% – 66% of time
• Able to wear safety (steel- or composite-toed) shoes during entire shift
• Able to wear hearing protection during entire shift

Hiring Contingencies

Employment at AWTX is contingent upon successful completion of background checks, drug screen and pre-hire assessments. The non-disclosure, and confidentiality policies of AWTX are non-negotiable.

This job description in no way states or implies that these are the only duties to be performed by this employee. Employees will be required to perform all tasks and duties as directed by management. AWTX organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. Employment at AWTX remains at will.

Avery Weigh-Tronix is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. 

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