Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
bp is looking for Customer Service Team Leader in Türkiye to manage and supervise a Customer Facing or Backoffice team responsible for the delivery of services related to a key area of focus within the end to end Order to Cash process.
The role sits with BP GBS which defines, owns, sources and operates efficient and standardised business services for the BP Group.
We are business process professionals, working as a unified organisation across finance, customer service, procurement, HR services, tax and other functional areas to fully support BP in its global operations and aims. Our license to operate is dependent on us being able to deliver silent running in the most efficient manner.
Why join to our team?
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.
About the role:
FUNCTIONAL
Customer Service Support
Service Management & Continuous Improvement
Leadership & Supervisory
Resource Management
Perform quarterly FTE sizing, plan and assign work to team members, monitor adherence to workforce schedules and highlight any gaps or potential issues in a timely manner.
Previous experience:
Required skills/expertise:
Travel Requirement
Some travel may be required with this role, this is negotiable
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Business Performance Management, Business Performance Reporting, Compliance Risk Management, Customer Complaint Resolution, Customer Inquiries, Decision Making, Developing Others, Influencing, Internal Management, Management of change, Negotiation, Operations Management, People Management, Project and programme management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
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