Customer Support Engineer

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Support Engineer

Location(s)

IstanbulWhy PerkinElmer?

Are you ready to be part of the team effort which helps improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 16,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and belief in our mission, we strive to create an inspiring and inclusive culture for our employees, so they can be their best and, together, create a better tomorrow.

We are looking for a Customer Service Engineer based in Mamara region of Turkey to deliver the services to customers across the region. The products to be serviced are in the Chromatography product line. He/she will support GC, GCMS, HPLC, LC and LCMS.

Although previous experience in this role is advantageous, we will welcome applications from laboratory scientists, with experience in chromatography, considering a change in career. Full product training will be provided.

Key responsibilities are:

• Execution of field service work, such as maintenance, installation of measuring instruments, device repairs and accessories.
• Proper administration and management of a personal and joint spare parts warehouse.
• Planning and organization of routine maintenance, qualification and/or calibration.
• Consulting for more complex sales processes, also on site at the customer.
• Provide best-in-class service to customers by maintaining a high standard of customer service and professional appearance. The Customer Service Engineer is an ambassador for PerkinElmer to the customer.
• Customer centered approach, working alongside our clients to support them in holistic and proactive manner.
• Orientation of personal working methods towards the achievement of overriding business, group and individual goals.
• Contributes to the overall performance of the customer service department by planning ahead, flexibly and efficiently.
• Ensuring proper documentation with the correct revision, under the applicable quality system.
• Immediate completion of service reports and documentation of working hours/expenses.

Requirements:

• Bachelor’s degree or equivalent in Electrical or Mechanical Engineering, Electronics, Communication or Chemistry
• Ideally 3+ years of service experience but we welcome applicants with experience of using relevant laboratory equipment. Full training will be given.
• Willingness to travel up to 50% (Turkey territory)
• Valid driver’s license
• Very good customer service and customer relations
• Ideally based in Mamara region of Turkey
• Good level of English and Turkish

What we offer:

• Full product training locally
• Global & diverse company culture
• company car & phone
• attractive compensation and performance bonus
• business, technical, and soft skills trainings
• private pension, health life & accident insurance
• Meal Cards
• modern office facility in Istanbul including parking lot

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