Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
Responsibilities
Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions – as needed
Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department
Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile
Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods Supporting them with completing this process and offering/suggesting alternatives
Maintain relationships with higher value clients as needed to ensure the smooth continuation of business
Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary
Ensure client records are kept up to date and all communication and guidance provided to clients is recorded
Contact clients for any pending matters related to their accounts
Anything else that the head of the department deems necessary
Handling the tickets in the live chats in the designated languages
Requirements:
Bachelor’s degree in Business Administration or any related field
Computer literacy with good command of Google apps
Ability to work under pressure, face constant challenges, adapt to changes