Customer Training Specialist with Turkish language

Job Title:

Customer Training Specialist with Turkish language

Job Description

At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies. 

We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners. 

Join us! 

What the role looks like: 

• Deliver live and on-demand instructor-led training via a variety of modalities and technologies.
• Facilitate virtual instructor led training to end-user customers and partners on a regular schedule across regions and globally.
• Partner with the global Customer Learning Team and fellow trainers to ensure consistent customer experience globally.
• Update, translate & localize training materials as directed.
• Review feedback, identify and implement improvement.
• Maintain participant records (e.g., registration, test scores, evaluations, and attendance)
• Hybrid position (Wed – Thursday onsite – the rest WFH)
• Working hours – Mon – Fr 09:00-19:00

Your profile: 

• 1+ year in Customer Training, (virtual) education or L&D environment.
• Fluency in Turkish and English – written and verbal
• Experience delivering ILT / Vilt learning programs.
• Strong presentation and communication skills
• Experience using virtual platforms such as MS Teams, Zoom, Cisco WebEx and LMS platforms such as Skilljar Preferred Qualifications
• Knowledge of adult learning principles, both inside and outside of traditional classroom environments.
• Passion for training and educating people
• Direct work experience in a training capacity, including external training and internal curriculum development and execution.
• Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in-person settings.

What we offer:

• Monthly transportation/internet allowance
• Bonus for important life events (marriage, birth or adoption of a child, university graduation)
• Additional medical plan: health and dental care (fully covered by the employer)
• Life insurance
• Voluntary Sport Card (Multisport)
• Please send us your CV in English.
• Only short-listed applicants will be contacted.
• All applications will be treated as strictly confidential.
• Help us G.R.O.W. Join us!

Location:

BGR Sofia – Advance Business Center

Language Requirements:

English (Required), Turkish (Required)

Time Type:

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