Director, Customer Success Insights Leader

Company Description

Reference ID: REFID597522

Location: Travel to Northwest Arkansas is required

Job Description

As a Director of Customer Success at NielsenIQ, you are responsible for leading a team of Insights associates and delivering compelling, impactful and provocative insights. This includes driving actionable, timely, and high-quality strategic business analyses to help accelerate client growth trajectories. 

Responsibilities 

• Routinely and efficiently lead the creation of compelling, high-quality perspectives and deliverables to address the client’s growth questions
• Manage and develop a high-performing Insights team
• Outputs to include a strategy framework to simplify complex ideas and organize our analyses
• Integrate analyses from across NIQ’s solutions
• Demonstrate market expertise, establishing a POV, and offering actionable recommendations
• Writing for an executive audience (i.e., using an economy of words) and creating opportunities to engage client organizations
• Leading the creation of routine insights outputs and leverage outputs to share with client leaders and educate our internal audiences
• Support the creation of deep Thought Leadership publications
• Create tools and frameworks to help other Customer Success Insights associates create outputs

Qualifications

• Bachelor’s Degree
• 7+ years of experience in the Food industry from food manufacturing and/or consulting and a minimum of 2 years in people management
• Relevant experience with research techniques & solutions in the related industries of Consumer-Packaged Goods, Consulting, Information, Sales, Analytics or similar
• Effective in senior-level communications, influencing & negotiation
• Excellent awareness of market conditions and client business environment

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

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