Drinks Director

Hilton Istanbul Bosphorus – Making Hotel History in Istanbul Since 1955

Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.

Historic Moments at Hilton Istanbul

• Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
• Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
• Istanbul’s first discotheque, Cloud 9, oapened at Hilton Istanbul in 1972.
• Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
• Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
• Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.

As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.

THE ROLE:

We are looking for the potential candidate for Drinks Director position in our Legendary Hotel Hilton Istanbul Bosphorus.

• Competitive Salary
• Private Health Insurance (Individual Manager package)
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels. 
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?

As a Drinks Director, specifically, you would be responsible for performing the following tasks to the highest standards:

Business Function

• Monitor the division’s performance and service standards by analyzing of guest feedback and financial results, and initiate corrective action as needed.
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary changes.
• Ensure the drinks team is properly trained, certified and equipped to effectively carry out their responsibilities.
• Provide mentoring, coaching and regular feedback to manage conflict and improve performance.
• Prepare and monitor Beverage budgets, with focus on controlling expenses and ensure targets and objectives are met.
• Oversee the day-to-day operations of our bars, ensuring service standards
• Assist in conducting monthly inventory checks on all operating equipment and supplies

Managing Execution

• Lead the management and coordination of drinks operations, ensuring quality and service standards are met.
• Ensure a high standard of guest service, addressing and resolving any complaints or issues promptly and professionally.
• Curate, plan and execute promotional activities and special events
• Manage guest queries in a timely and efficient manner.

Developing Talent

• Assist in recruiting, training, and managing the drinks team, fostering a positive and collaborative work environment Create tailored personal development plans for team members, focusing on skill enhancement and career growth.
• Conduct performance appraisals, provide feedback, and develop team members to achieve their full potential.
• Model the Company’s culture, vision, mission and core values.
• Proven leader who can coach, guide and build a high performing team
• Mentor and provide career development opportunities for bartenders and drinks staff, strengthening loyalty and reducing turnover.

Building Relationships

• Develop and maintain strong relationships with guests, ensuring their needs and preferences are anticipated and met. Evaluate guest satisfaction levels with a focus on continuous improvement
• Work closely with other departments such as the kitchen, operations, and marketing to coordinate events, promotions, and special offerings.
• Establish and nurture strong relationships with suppliers, distributors, and manufacturers of spirits, wines, mixers, and bar tools.
• Build relationships with the local community through collaborations with charities, local events, or sponsorships that align with the venue’s values.
• Build a cohesive, motivated, and high-performing bar team by fostering trust, communication, and mutual respect.
• Support sustainability initiatives and environmentally responsible practices, gaining goodwill and positive public perception.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values: 

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Passion for experiencing drinks offerings to stay up to date on industry trends and innovations
• Personable, empathetic leader who enjoys building cohesive teams.
• Ability to foster a positive and collaborative team environment, ensuring high service standards and employee retention.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modelling inclusive behaviors.
• Excellent analytical and organizational skills, with exceptional attention to detail.
• Proven track record in managing, coaching, challenging and developing large teams.
• A smart and professional appearance.

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