Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media – both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
A Hybrid working model
Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.
The role
By understanding Hogarth’s full breadth of services, the Client Director (CD) is client facing and accountable for ensuring the smooth running of client projects and business and responsible for quality of service, on-time and on-budget completion of deliverables. Key responsibilities include client management, scoping and briefing, resource management and project profitability. You work closely with the Commercial Lead and Client Operations Director and advise and partner with Production and Subject Matter Experts (SME’s) to set-up projects, oversee delivery across multiple clients and develop production strategy. You champion flawless execution, lead the team and strategically unlock organic growth across your Client portfolio.
Key areas of responsibility
- Relationship management
- Responsible for managing the client relationship with a focus on operations and delivery strategy
- Drive operating profit by identifying better ways of working
- Oversee a team responsible for project delivery and ensure that all project workstreams are well-coordinated, on track, efficiently managed and that the client has a consistent and high-quality experience
- Oversee the on-time delivery of multiple Client projects and ensure the smooth delivery and swift resolution of issues, to maintain client confidence in Hogarth’s capabilities to deliver
- For complex projects, act as the primary contact for project delivery, define scope and approach, set and manage expectations and deliverables, structure regular status meetings and communications with clients and troubleshoot issues as they ariseWork with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relay those details to other members of the team as necessary
Collaboration
- Develop and maintain high levels of team effectiveness – trust, communication, collaboration, productivity, diversity, engagement, and ensure the team feel personally accountable for deliverables and projects
- Partner with Production and Client Operations Director to develop the production strategy and overall production plan to maximize efficiency and ensure that the plan is adhered to
- Demonstrate strong collaboration skills with internal agency teams and key externalpartners to ensure quality and adherence to production guidelines for key deliverables
- Responsible for guiding the team to ensure adoption and/or utilisation of best practices, tools and systems
Process
- Accountable for defining clear objectives and Key Performance Indicators that help the team have clarity on their responsibilities and our expectations of quality
- Drive high quality work by leading initiatives from planning through to implementation
- Accurately identify types of work and scopes, timing, complexity and define the processes, resources and tools necessary to get things done, and simplify complex processes
- Understand and anticipate client needs, take them into account when framing and making delivery decisions
- Bring in-depth understanding of project and client management techniques and process innovation into how we manage our engagements
- Identify potential project risks and develop contingency plans taking responsibility for solutions and if needed, escalate to the Client Operations Director
- Review team structure and resources on an ongoing basis to ensure client is serviced appropriately while maintaining agreed profitability and utilisation
- Leverage our on-site, onshore, offshore network to deliver great work in the most efficient and effective way
- Lead project retrospectives to identify key learnings and process improvements
- Share best practices across all projects and build a global centre of project management excellence that can be accessed by all teams
- Focus on continuous improvement to further enhance our processes, workflows, documentation, automation, tools and drive efficiencies for clients
- Ensure the highest quality is always delivered to clients Leadership
- Create a culture of fresh-thinking, collaboration, respect, equality, diversity and inclusion, with a focus on learning, development and growth
- Contribute to Hogarth’s culture by exhibiting ownership, professionalism, passion and leading by example
- Inspire the team to deliver their best
- Empower the team to take ownership and find solutions, whilst supporting them by removing any barriers to success
- Hire and retain the best talent
- Have an active interest in sustainability and help drive change within Hogarth to think and act more sustainably Financials
- Work with interdisciplinary teams of Creative, Production, Finance and Technology to define and develop scopes and estimates of projects, goals, deliverables, schedules and budgets, helping to translate creative concepts into clear sets of deliverables with appropriate staffing
- Manage key financial aspects of assigned accounts including development, review, and management of SOW and change orders, estimates, construction of fees, account reviews, profitability analysis and utilization, working with Finance where appropriate
- Oversee the monthly billing and tracking of all assigned production budgets ensuring billing happens seamlessly and on time
- Ensure a thorough understanding of the contractual obligations, commercial arrangements and SLAs across assigned projects and ensure specific details are
- understood by the broader team
- Collaborate and work closely with Client Growth to grow and protect margin and meet agreed targets
- Responsible for the profitability of assigned projects and associated resourcing
- Proactively seek and identify new organic revenue opportunities across your clients
Requirements
- Experience within a global production environment, with a strong understanding of marketing and production implementation processes and project management across all key channels, including social, content, digital, video, AI, primary and post etc
- Understanding of how data can drive change in how we approach content creation and elevate the types of conversations and recommendations we have with clients
- Solid understanding of production and the creative development process, including content production, technology and quality assurance
- Ability to effectively manage multiple projects and relationships cross functionally
- Strong interpersonal and management skills with the ability to actively influence the direction to meet project objectives across multi-functional resources
- An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
- Proven ability to lead dynamic project teams
- Demonstrate an ability to solve problems with the solution that works for all stakeholders without compromising the quality of the deliverables or the project
- Must be commercially astute and able to work in a fast-paced, fluid environment
- Strong negotiation skills
- Expert client relationship skills including presenting to clients, dealing with multiple stakeholders, and ability to think on your feet
- Strong written/oral communication skills
- Experience working with offshore teams
- Proficiency with Microsoft Word, Excel, PowerPoint, Visio, wireframing/workflow tools, online project management/collaboration/ticketing tools eg JIRA, Smartsheet, Trello, Miro etc
#LI-DK1, #LI-Hybrid
Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
Please contact careers@hogarth.com if you need the job advert or form in another format.
Data
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