Field Service Engineer

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Field Service Engineer to join our team. Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.

The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA’s cutting-edge recycling and waste sorting equipment. This role aims to ensure the seamless operation of TOMRA’s solutions, maximize equipment performance, and enhance customer satisfaction. 

Primary Job Functions 

• Install and modify equipment at customer sites, ensuring functionality meets specifications.
• Conduct comprehensive tuning and setup encompassing mechanical, electrical, electronic, and optical aspects.
• Evaluate machine performance to ensure alignment with customer expectations.
• Independently diagnose and resolve equipment issues, ensuring prompt resolution or clear communication of plans and costs.
• Enhance operational efficiency through problem-solving and preventive maintenance efforts.
• Collaborate with engineering to improve work instructions and assist in document creation.
• Maintain proactive communication with sales leadership, identifying sales opportunities and addressing customer concerns.
• Participate in continuous improvement initiatives and support training of new Field Service Engineers.
• Address and escalate customer complaints professionally and in a timely manner.
• Advocate for customer needs to improve products, systems, and services, including providing customer training as required.

Qualifications

Required Skills/Abilities:

• Proficiency in electronics/electrical assembly and wiring, with a strong understanding of technical procedures and regulations.
• Excellent customer support skills and communication in English.
• Preferably a degree or certification in relevant engineering fields (Field Service, Mechanical, Electrical Engineering, etc.)
• Comfortable working in varied environments including food plants and facilities with extreme temperatures.
• Experience in field service, PC building, repair, and software installation.
• Basic knowledge of circuits, test equipment, computer hardware, and MS Office.
• Ability to lift up to 80 lbs, perform physical tasks, and work in confined spaces.
• No major food allergies.
• Willingness to travel up to 70% of the time, including weekends and holidays.
• Must have unrestricted driving ability in the country of residence.

Additional Information

Why work for us:

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan options that cover premiums at 100% for employees
• Be part of a renowned Silver Level 2023 Cigna Healthy Workforce Winning organization
• Healthy PTO policy with 31 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $28.00 – $34.00.

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