Field Services Representative

Company Description

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together! 

Job Description

The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks after installation.

Accountabilities: 

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
• Build and maintain key relationships with customers.
• Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
• Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
• Drive results by coaching Installers and Service Technicians as needed.
• Communicate with site superintendent on field measure results and job completions.
• Conduct minor troubleshooting and punch outs.
• Deliver and install parts, as a follow-up to initial installation.
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
• Ensure scheduled task are completed on time as detailed in Salesforce.
• Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
• Other duties as may be assigned at management’s discretion.

Characteristics & Attributes: 

• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
• Contractor’s license/previous supervisory experience preferred.
• Cabinet experience/knowledge preferred.

Qualifications

• High school diploma/GED equivalent is minimally required.
• Associate’s-level degree and/or related professional certifications are preferred.
• Previous related employment experience in the home building products/construction industry.

Additional Information

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

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